Doorman

Roles and responsibilities

• Ensure that driveway is free from any obstruction
• Welcome every Guest entering the hotel (Arrivals & non-in house)
• Ensure that Guests are greeted at the car within 30 seconds of the vehicles pulling onto the driveway
• Remain observant and responds to each Guest who passes through the front entrances of the hotel
• Ensure that other Guests are acknowledged while engaged with other Guests
• Give clear directions for Guest to retrieve car when issuing valet ticket if the car is to be valet parked
• Report suspicious people or behavior to security personnel
• Ensure that the driveway is not congested
• Be aware of the circumstances surrounding each vehicle on the driveway
• Arrange taxi transport for all Guests who require it
• Ensure that the hotel holds keys for each vehicle parked on the driveway
• Maintain a perpetual presence on the driveway throughout the hours of the shift
• Be assertive, yet polite to Guests wanting to park on the driveway
• Be an ambassador for the hotel by providing an excellent first impression of the hotel to the Guest
• Be willing to share ideas with the Dispatchers of how to improve our service to our Guests
• Attend shift briefing at start of shift in order to keep up-to-date with happenings in the hotel
  

Qualifications

• Previous experience in the position is an asset, although not a prerequisite
• Should possess the ability to work fast and efficiently under pressure
• Should have a strong personality in order to be assertive when controlling traffic on the driveway
• Must have the ability to manage several tasks simultaneously
• Should be physically fit in order to lift and move luggage
• Should have a good knowledge of the hotel and Dubai, as well as current events
• Good English skills essential (verbal and written). Second language is an asset
• Must always maintain high levels of personal presentation
• Must be flexible in terms of working hours
• Must realize his role as a team member
• Should be guest-orientated

Desired candidate profile

• Greeting and Welcoming Guests

  • Opening doors for guests and visitors with a friendly demeanor.
  • Providing a warm, professional first impression to anyone entering or exiting the building.

• Customer Service

  • Assisting residents or guests with their needs, including offering directions, providing information about the building, or helping with luggage.
  • Maintaining a positive, courteous attitude to ensure excellent service.

• Security Monitoring

  • Ensuring only authorized individuals are allowed into the building or premises.
  • Monitoring who enters and exits, keeping track of deliveries, and maintaining a log of visitor activity.

• Handling Packages and Deliveries

  • Accepting and securing deliveries, such as parcels, groceries, or packages.
  • Ensuring items are properly stored or directed to the correct recipient.

• Managing Building Access

  • Ensuring that security protocols are followed, such as verifying identities or checking keys/access cards.
  • Helping guests with questions regarding building policies (such as visitor access or package deliveries).

• Assisting with Transportation

  • Calling taxis or ride-sharing services for guests.
  • Helping arrange transportation or escorting guests to their vehicles when needed.

• Emergency Response

  • Familiarity with building evacuation procedures and emergency protocols.
  • Being alert and responsive in case of emergencies or safety issues (e.g., fires, medical situations).

• Maintaining Cleanliness and Organization

  • Keeping the entrance area clean and organized, including tidying up the lobby or door area.
  • Ensuring that the door area is safe, unobstructed, and welcoming.