Emirati Receptionist Female-Abu Dhabi
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Job Description
We are seeking a professional and courteous Emirati receptionist to join our medical center team. The ideal candidate will possess strong communication skills in both Arabic and English have a keen eye for detail and demonstrate a commitment to providing exceptional patient care. This role is vital for ensuring smooth operations within the medical center and delivering a positive experience for patients and visitors.
Responsibilities:
Patient Interaction:
- Greet patients and visitors with a warm and professional demeanor.
- Assist patients with checkin and checkout procedures.
- Provide information about the medical center s services policies and procedures.
- Greet patients and visitors with a warm and professional demeanor.
Appointment Management:
- Schedule reschedule and cancel patient appointments efficiently.
- Manage physician schedules and coordinate appointment times.
- Ensure accurate and timely appointment reminders for patients.
- Schedule reschedule and cancel patient appointments efficiently.
Communication:
- Answer and manage phone calls addressing patient inquiries and directing calls to appropriate staff.
- Communicate effectively in both Arabic and English to accommodate a diverse patient population.
- Answer and manage phone calls addressing patient inquiries and directing calls to appropriate staff.
Administrative Tasks:
- Maintain and update patient records in the electronic health records (EHR) system.
- Handle patient correspondence including mail faxes and emails.
- Perform general office duties such as filing data entry and managing office supplies.
- Maintain and update patient records in the electronic health records (EHR) system.
Insurance and Billing:
- Verify and process patient insurance information and claims.
- Assist with billing inquiries and manage patient account transactions.
- Provide information regarding payment options and financial policies.
- Verify and process patient insurance information and claims.
Referral Coordination:
- Schedule and coordinate patient referrals to specialists and other healthcare providers.
- Ensure all necessary documentation and information are accurately conveyed.
- Schedule and coordinate patient referrals to specialists and other healthcare providers.
Compliance and Confidentiality:
- Adhere to local healthcare regulations including HIPAA and UAE privacy laws.
- Ensure patient confidentiality and secure handling of medical records.
- Adhere to local healthcare regulations including HIPAA and UAE privacy laws.
Office Environment:
- Maintain a clean organized and welcoming reception area.
- Address any patient or visitor concerns promptly and professionally.
- Maintain a clean organized and welcoming reception area.
Qualifications:
- Education: High school diploma or equivalent; relevant certifications or diplomas in office administration or healthcare are a plus.
- Experience: Previous experience 13 years in a medical receptionist or administrative role is preferred.
- Good English Language Skills.
Good Computer Skills.
Employment Type
Full Time
