Waiter

Roles and responsibilities

• Greets guests and presents them with the menu.
• Informs guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and also try to upsell.
• Take food and beverage orders from the guest on the order taking pads
• Obtaining revenues, issuing receipts, accepting payments, returning the change.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Filling in for absent staff as needed in any of the F&B department within the hotel.
• Punch in the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.
• Communicate to the guest and provide assistance with their queries.
• Work as a team to get all the job tasks completed in any given time.
• Observes guests and ensure their satisfaction with the food and service.
• Promptly respond to the guest with any additional request.
• Taking guest feedback and encouraging guest to share their feedback on our social media platform e.g. Trip advisor, Trust you etc.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Properly open and pour wine at the tableside.
• Adhere to grooming and appearance standards consistently.
• Understands and can communicate products and services available at the resort.
• Must have some familiarity with basic cooking knowledge.
• Help other areas of the restaurant such as answering telephones and completing financial transactions.
• Print closing report and drop the cash with the front office / accounts department.
• Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
• Close the shift on the POS terminal.
• Other tasks that are assigned
  

Qualifications

• Excellent communication skills in English, both written and verbal
• Trustworthy with attention to detail and high levels of accuracy in their work
• Pro-active and energetic with a positive 'can do' attitude
• Ability to multi-task with prioritization skills
• Knowledge of the products/items selling in the outlet
• Proficient in the use of Micros

Desired candidate profile

• Greeting and Seating Guests:

  • Welcome guests as they enter the dining area, offering a warm greeting.
  • Escort guests to their assigned table, providing them with menus.
  • Ensure that tables are clean, well set, and properly arranged for guest comfort.

• Taking Orders:

  • Present the menu to guests and answer any questions they may have about the food and drinks.
  • Accurately take food and beverage orders, ensuring that any special dietary requirements or preferences are noted.
  • Recommend menu items and suggest specials, using knowledge of the menu to enhance the guest experience.

• Serving Food and Drinks:

  • Serve food and beverages to guests in a timely and professional manner.
  • Ensure that the correct dishes are delivered to the correct guests.
  • Clear empty plates, glasses, and silverware from tables promptly.

• Customer Service:

  • Monitor guest satisfaction during their meal, checking if they need anything else or if there are any issues.
  • Address guest complaints or concerns professionally and promptly, escalating to management if necessary.
  • Make guests feel comfortable, welcome, and valued, fostering a friendly atmosphere.

• Maintaining Cleanliness:

  • Keep the dining area and tables clean and organized.
  • Ensure that the dining area is well-stocked with clean cutlery, napkins, condiments, and other necessary items.
  • Regularly check the restrooms and other areas to maintain cleanliness.

• Handling Payments:

  • Present guests with their check at the end of the meal and process payments.
  • Ensure the correct amount is charged, applying any discounts or promotions if necessary.
  • Return change or receipts and thank the guest for their visit.