Reception Supervisor

Roles and responsibilities

To Ensure courteous and professional handling of the customer during the latter's visit to workshops to guarantee Customer Satisfaction and Retention.

What You Will Do

• Ensures that Reception area is well managed and operates smoothly for high level of efficiency and customer satisfaction.
• Ensure high level of Customer Satisfaction for customer Retention and business development.
• Carry out pre-booking of vehicles for Service to ensure proper workshop loading.
• Ensure vehicle is received efficiently and in a professional manner to assure customer that his vehicle is in safe hands.
• Ensure job card is opened efficiently and accurately for quick and correct execution of the job and once the job is completed; raise necessary invoices to ensure timely delivery and collection of payment from customers.
• Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations.
  

Required Skills To Be Successful

• Ability to provide outstanding customer service
• Ability to maintain strong administration and presentation skills
• Ability to communicate in a clear, concise, understandable manner and listen attentively to others to understand material, and provide instructions to all employees.
• Ability to operate all equipment necessary to perform their job.
  

About The Team

The team is highly motivated, collaborative and fun .All of them will be reporting to the reception supervisor who will be reporting to After Sales Manager .

What Equips You For The Role

• Bachelor’s degree/University degree or equivalent experience
• Minimum Experience: 3 to 5 years of experience in automotive industry or similar role.

Desired candidate profile

1. Leadership and Team Management:

• Staff Supervision: Overseeing the performance of receptionists and other front-of-house staff, ensuring they meet service standards and work efficiently.
• Training and Development: Providing training and support to reception staff to improve their skills and ensure consistency in service delivery.
• Scheduling: Managing staff schedules, ensuring there is adequate coverage at all times, especially during peak hours.

2. Customer Service Excellence:

• Client Interaction: Acting as the first point of contact for visitors, ensuring a positive and professional experience from the moment they enter the building.
• Problem-Solving: Quickly and effectively handling any issues or complaints that arise, ensuring customer satisfaction.
• Attention to Detail: Ensuring all visitor inquiries are handled with accuracy, including directing them to the correct person or department.

3. Communication Skills:

• Clear Communication: Effectively communicating with visitors, employees, and other departments. Ensuring that information is passed on in a professional and clear manner.
• Multi-Tasking: Managing phone calls, emails, and in-person visitors while maintaining clear communication with the rest of the team.
• Conflict Resolution: Handling complaints or issues with customers or staff in a calm, diplomatic manner, ensuring that resolutions are found quickly.

4. Organizational Skills:

• Front Desk Management: Ensuring the reception area is organized and efficient, with necessary supplies and equipment readily available.
• Appointment Scheduling: Managing appointments and ensuring that all meetings, appointments, and bookings are scheduled and coordinated properly.
• Document Handling: Managing visitor logs, guest registrations, and other important documents accurately and securely.