Guest Experience Ambassador
Posted on :
25-01-2025
Employer Active
1 Vacancy
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Job Description
- Greet guests upon arrival assist with checkin procedures and provide information about hotel facilities services and local attractions.
- Act as a point of contact for guests throughout their stay addressing inquiries requests and concerns promptly and courteously. This may include arranging transportation making restaurant reservations or coordinating special requests.
- Handle guest complaints and issues effectively and professionally seeking solutions to ensure guest satisfaction while adhering to hotel policies and procedures.
- Maintain open and clear communication with guests colleagues and other departments to ensure seamless coordination and exceptional service delivery.
Qualifications :
- Previous experience in a customer service role preferably within the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong problemsolving abilities and a proactive approach to guest satisfaction.
- Ability to remain calm and professional in highpressure situations.
- Proficiency in relevant computer applications and hotel management systems.
- Possess a gracious friendly and fun demeanor
- Ability to multitask work in a fast paced environment and have a high level attention to detail
- Strong verbal and written communication skills in English
- Maintain positive and productive working relationships with other employees and departments
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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