Sales Engineer

Roles and responsibilities

• Identify and prospect potential clients in the fire safety and life safety sectors.
• Meet with clients to discuss their requirements, deliver presentations, and provide technical consultations.
• Analyze client needs and customize solutions by selecting appropriate products and services.
• Prepare and deliver sales proposals and contracts to clients.
• Renew AMC’S on time and support with collection- as needed-
• Follow up on conversion (free maintenance to AMC)
• Have a clear understanding on modernization and repairs.
• Develop long-term relationships with clients for repeat business and referrals.
• Provide post-sales support and training to clients.
• Maintain accurate documentation of client interactions, proposals, and projects.
• Collaborate with internal teams to ensure seamless project execution and client satisfaction.
• Stay updated with industry trends, competitor activities, and regulatory changes to provide informed recommendations to clients.
  

Requirements

• BSc. Degree in Mechanical or Electrical Engineering.
• Minimum of 3-5 years of experience in a sales or technical engineering role within the fire and life safety industry.
• Strong understanding of fire protection systems, life safety equipment, and building code requirements.
• Knowledge in AutoCAD and other design software for reviewing drawings and schematics.
• Familiarity with fire alarm and suppression systems, including installation and maintenance.
• Strong presentation and negotiation skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certified Fire Protection Specialist (CFPS) or Project Management Professional (PMP) certification is a plus.

Desired candidate profile

• Technical Product Expertise:

  • Product Knowledge: Understanding the technical specifications, functionalities, and applications of the products or services being sold.
  • Demonstrations: Conducting product demonstrations to show how the product works and how it can benefit the customer.
  • Customizing Solutions: Advising customers on how to tailor products to meet their specific needs, offering customized solutions and configurations.

• Sales and Lead Generation:

  • Lead Generation: Identifying and generating new business leads through networking, referrals, and research on potential clients in the target market.
  • Prospecting and Qualifying Leads: Reaching out to potential clients, qualifying leads, and determining whether a product is a good fit for their needs.
  • Sales Presentations: Creating and delivering technical presentations to showcase how the product can solve the customer’s problems.

• Client Interaction and Relationship Building:

  • Consultative Selling: Engaging with clients to understand their specific challenges, objectives, and requirements, and recommending the best solutions based on technical capabilities.
  • Relationship Management: Building long-term relationships with clients, ensuring they are satisfied with the product, and offering after-sales support.
  • Customer Support: Assisting customers during the purchase process, helping with questions, and providing technical information.

• Proposal and Quotation Preparation:

  • Creating Proposals: Preparing detailed proposals and quotations based on customer requirements and technical specifications.
  • Pricing: Working with internal teams to develop pricing strategies and ensuring the customer receives accurate cost estimates for the product or service.
  • Negotiation: Discussing pricing, terms, and conditions with customers and negotiating to reach mutually beneficial agreements.

• Collaboration with Sales and Engineering Teams:

  • Working with Sales Teams: Collaborating with sales colleagues to align technical solutions with business goals and customer expectations.
  • Coordination with Engineering Teams: Working closely with the engineering or product development teams to ensure product specifications align with customer requirements, and to communicate customer feedback for improvements.

• Market Research and Competitor Analysis:

  • Market Insights: Staying informed about industry trends, new technologies, and emerging customer needs to effectively position the company’s product in the marketplace.
  • Competitor Analysis: Understanding the competitive landscape, analyzing competitor products, and highlighting unique selling points of the company’s offerings.

• Technical Support and Training:

  • Pre-Sales Support: Providing technical advice and support to the sales team during the sales cycle.
  • Post-Sales Support: Ensuring the product is successfully implemented and that customers have the necessary support, troubleshooting, and training they need.
  • Customer Training: Offering training sessions to help customers understand how to use the product effectively and achieve their goals.

• Reporting and Performance Tracking:

  • Sales Reporting: Maintaining detailed records of sales activities, client interactions, and technical solutions provided.
  • Tracking Performance: Monitoring sales performance and customer satisfaction, and identifying areas for improvement.
  • Sales Forecasting: Providing forecasts for future sales based on client feedback, market trends, and performance data.