Business Planning Support Digital Banking

Roles and responsibilities

We are seeking a skilled Business Analyst with expertise in Digital Banking to join our team. The ideal candidate will be a techno-functional professional with a strong understanding of digital banking processes and technologies. Prior experience working in Agile environments is highly preferred.

Skills And Qualifications

• Proven experience as a Business Analyst in the Digital Banking domain.
• Strong understanding of digital banking platforms, products, and processes.
• Techno-functional expertise, with the ability to understand both business needs and technical constraints.
• Hands-on experience in Agile methodologies and frameworks (e.g., Scrum, Kanban).
• Excellent analytical, problem-solving, and communication skills.
• Proficiency in tools like JIRA, Confluence, and MS Office Suite.

• 1. Technical Skills

• Banking & Fintech Knowledge: Understanding of banking systems, payment gateways, digital wallets, card services, and regulatory frameworks.
• Data Analysis Tools: Proficiency in using tools like Excel, SQL, Power BI, or Tableau for reporting and analysis.
• APIs: Understanding of API integration, open banking, and the role of APIs in digital banking solutions.
• Digital Tools & Platforms: Familiarity with digital banking platforms, mobile banking apps, CRM systems, and customer engagement platforms.

• 2. Business & Financial Acumen

• Financial Services Knowledge: Strong understanding of financial products and services (e.g., loans, mortgages, payments, investments) and how they are delivered digitally.
• Risk & Compliance Knowledge: Awareness of industry regulations (e.g., PSD2, GDPR, AML/KYC), security standards (e.g., PCI DSS), and risk management processes.
• Product Management: Experience in managing the full product lifecycle, including strategy, requirements gathering, development, and post-launch improvements.

• 3. Analytical and Problem-Solving Skills

• Strong ability to analyze complex data, identify trends, and provide actionable insights to drive business decisions.
• Problem-solving: Ability to identify business problems and propose innovative, digital solutions.

• 4. Soft Skills

• Communication: Excellent verbal and written communication skills to explain complex technical concepts to non-technical stakeholders.
• Collaboration: Ability to work effectively with cross-functional teams, including product managers, engineers, marketers, and customer service.
• Presentation: Ability to present findings, insights, and product updates to senior management and other stakeholders in a clear and concise manner.
• Attention to Detail: Ensure that requirements are accurately captured, tested, and met without overlooking small but significant elements.

Desired candidate profile

1. Requirement Gathering & Analysis

• Collecting Business Requirements: Interact with business stakeholders, including product managers, marketing teams, and customer service, to gather requirements for new digital banking products or improvements to existing ones.
• Documenting Requirements: Clearly document business and functional requirements, use cases, user stories, and acceptance criteria in formats like Agile user stories or Business Requirement Documents (BRDs).
• Translating Business Needs into Technical Specifications: Work closely with technical teams (developers, UI/UX designers, architects) to translate business requirements into functional specifications and user stories.

2. Digital Banking Product Development

• Product Lifecycle Management: Support the development, enhancement, and launch of digital banking products such as mobile banking apps, online banking platforms, digital wallets, and other fintech solutions.
• UX/UI Design Collaboration: Collaborate with UX/UI designers to ensure the user experience aligns with business goals, customer needs, and regulatory requirements.
• Agile Methodology: Participate in Agile ceremonies (e.g., sprint planning, daily stand-ups, retrospectives) and contribute to backlog refinement, ensuring that priorities are well-defined and user stories are clearly articulated.

3. Digital Strategy and Innovation

• Market Analysis: Analyze trends in digital banking, fintech, and regulatory environments, helping to inform business strategies and identifying opportunities for innovation (e.g., blockchain, AI in banking, open banking).
• Competitive Analysis: Study competitor products and offerings to provide insights on market positioning, differentiation, and areas for product improvement or differentiation.
• Digital Transformation: Contribute to the digital transformation strategy, including the migration of legacy banking systems to digital-first platforms and the integration of new digital services (e.g., APIs, chatbots, AI).

4. Stakeholder Management

• Liaison Between Stakeholders: Act as the primary point of contact between business stakeholders and technical teams, ensuring that both parties are aligned and expectations are managed.
• Change Management: Facilitate the adoption of digital banking solutions across the organization, addressing stakeholder concerns and communicating the value of new systems and processes.
• Customer Focus: Work with customer-facing teams (e.g., marketing, customer service) to ensure that the developed digital solutions address real customer pain points and improve customer experience.

5. Data Analysis and Reporting

• Data-Driven Decisions: Analyze transaction data, user behavior, and market research to support decision-making and provide actionable insights into digital banking product performance.
• KPI Tracking: Define and track key performance indicators (KPIs) for digital banking products and services, ensuring that they meet business goals (e.g., user engagement, conversion rates, retention).
• Reporting: Create regular reports and dashboards to communicate the performance of digital banking products to stakeholders.

6. Regulatory Compliance and Risk Management

• Regulatory Requirements: Ensure that digital banking products comply with local, regional, and international regulations (e.g., GDPR, PSD2, KYC/AML).
• Security Standards: Work with security teams to ensure that products meet necessary security protocols (e.g., data encryption, secure authentication) and manage risk in digital banking solutions.
• Risk Identification & Mitigation: Identify potential risks (e.g., operational, financial, technical) in the digital banking environment and propose solutions to mitigate these risks.

7. Quality Assurance and Testing

• Test Case Development: Work closely with QA teams to define test cases and ensure the final product meets business requirements and quality standards.
• User Acceptance Testing (UAT): Coordinate UAT by organizing feedback from end-users or business stakeholders and ensuring that the system is functioning as intended before release.
• Issue Tracking: Track and manage issues during testing phases, ensuring they are resolved before the product goes live.

8. Continuous Improvement

• Product Iteration: Gather feedback post-launch, measure user experience, and continuously improve digital banking products.
• Process Optimization: Analyze current banking processes and suggest digital improvements to streamline workflows, reduce costs, or improve customer experience.
• Customer Feedback Loop: Act as the voice of the customer, ensuring that feedback and complaints are systematically gathered, analyzed, and acted upon to improve digital banking offerings.