Spa Therapist Team Leader

• Create and update Standard Operating Procedures (SOPs) for treatments spa setup and product storage.
• Ensure training documents are updated and therapists training progress is tracked.
• Manage spa product inventory and prepare ordering quantities based on business needs.
• Update and maintain checklists for opening and closing procedures ensuring they are followed.
• Support the achievement of spa sales targets by encouraging upselling and retail sales with guests.
• Monitor individual and team performance and review data with the Spa Manager to ensure targets are met.
• Understand daily sales targets and work to meet or exceed revenue expectations.
• Lead by example with a positive attitude and professional appearance.
• Conduct training sessions for new hires and provide continuous learning opportunities for the team.
• Ensure that all therapists adhere to the service standards quality protocols and brand requirements.
• Organize and participate in brandspecific training sessions and other relevant training programs.
• Provide mentoring and support to therapists and address any performance or behavioral issues with guidance from management.
• Provide guests with professional and tailored spa treatments ensuring all concerns are addressed promptly.
• Greet guests by name escort them to appropriate areas and ensure their needs are met with respect and professionalism.
• Maintain positive relationships with guests accommodating special requests and ensuring VIP preferences are met.
• Ensure confidentiality and professionalism in all guest interactions.
• Maintain spa equipment and ensure it is in good working condition reporting any issues to engineering.
• Ensure treatment rooms are kept clean and organized scheduling deep cleans as needed.
• Enforce safety protocols and take immediate action in emergency situations to ensure guest and staff safety.
• Foster clear positive communication within the team and with management.
• Ensure staff are informed about daily tasks guest preferences and updates.
• Attend leadership and departmental meetings to ensure alignment on goals and performance.
• Ensure all health and safety guidelines are followed including fire and emergency procedures.
• Report hazards and incidents promptly ensuring a safe environment for both staff and guests.
• Adhere to spa uniform and grooming standards setting a strong example for the team.
• Stay updated on the latest industry trends treatments and products.
• Be flexible with working hours based on spa and business demands.
• Assist in other spa duties as required ensuring smooth daytoday operations.

Qualifications :

• Proven experience as a spa therapist with at least 23 years of experience in a leadership or supervisory role.
• Strong leadership communication and organizational skills.
• Excellent guest service skills and a passion for wellness.
• Ability to manage team performance and contribute to achieving sales and service targets.
• Indepth knowledge of spa treatments equipment and health & safety standards.

Remote Work :

No

Employment Type :

Fulltime