Spa Therapist

Roles and responsibilities

• Establish good rapport with guests while maintaining appropriate guest-employee relationships.
• Prepare treatment areas according to specifications at the end of each treatment.
• Know the benefits, indications and contraindications of all spa services, professional and retail products.
• Commit to follow strictly Four Seasons Spa code of Ethics, Conflict of interest and Client privacy policies
• Comply with Four Seasons standard culture and operational criteria and provides retail prescription cards
  

What You Will Bring

• Previous at least 5 years’ experience within the same role in a 5* luxury Hotel.
• Reading, writing and oral proficiency in English language.
• Licensed massage therapist, holistic health practitioner is a plus.
• Certified Therapist

• 1. Providing Therapeutic Treatments

• Massage Therapy: Perform various types of massages (e.g., Swedish, deep tissue, hot stone, aromatherapy) based on clients' needs, preferences, and physical conditions.
• Facial Treatments: Administer facials that may include cleansing, exfoliating, masking, and moisturizing to improve skin appearance and health.
• Body Treatments: Provide body wraps, scrubs, and exfoliation treatments that help with relaxation, detoxification, and skin rejuvenation.
• Hydrotherapy: Perform hydrotherapy treatments, such as hot tubs, saunas, or steam baths, depending on the spa's offerings.

• 2. Guest Consultation and Customization

• Consulting Clients: Conduct initial consultations to understand clients' needs, concerns, and preferences. This could include asking about their stress levels, skin conditions, or pain points.
• Creating Personalized Treatments: Customize treatments to meet individual client needs, offering tailored recommendations based on skin type, health issues, or personal preferences.
• Pre- and Post-Treatment Advice: Provide clients with advice on how to care for their skin or body after treatments, such as recommending products or lifestyle changes.

• 3. Customer Service Excellence

• Ensuring Guest Comfort: Maintain a calm, relaxing, and professional atmosphere for clients, ensuring their comfort before, during, and after treatments.
• Building Relationships: Establish trust with clients to encourage return visits, offering personalized service and remembering their preferences.
• Handling Special Requests: Address guest requests or concerns, ensuring that their spa experience meets or exceeds expectations.
• Providing Recommendations: Suggest appropriate spa services or products based on clients' needs, such as recommending specific oils, lotions, or additional treatments.

• 4. Maintaining Cleanliness and Hygiene

• Sanitizing Tools and Equipment: Ensure that all tools and equipment are sanitized and hygienic between treatments to prevent cross-contamination.
• Maintaining Treatment Rooms: Keep treatment rooms clean, organized, and well-stocked with necessary supplies (e.g., towels, oils, lotions).
• Adhering to Health Standards: Follow strict hygiene and safety protocols to ensure a clean and safe environment for guests, particularly in the handling of products and equipment.

• 5. Knowledge of Spa Treatments and Products

• Product Knowledge: Be knowledgeable about the spa's products, including skincare lines, oils, and lotions, and be able to recommend them to guests based on their needs.
• Staying Updated on Techniques: Keep up-to-date with the latest trends in spa treatments, such as new massage techniques, skin care products, and wellness practices.
• Understanding Health and Wellness: Have knowledge of health and wellness principles, including how specific treatments can benefit guests physically, mentally, and emotionally.

Desired candidate profile

1. Providing Therapeutic Treatments

• Massage Therapy: Perform various types of massages (e.g., Swedish, deep tissue, hot stone, aromatherapy) based on clients' needs, preferences, and physical conditions.
• Facial Treatments: Administer facials that may include cleansing, exfoliating, masking, and moisturizing to improve skin appearance and health.
• Body Treatments: Provide body wraps, scrubs, and exfoliation treatments that help with relaxation, detoxification, and skin rejuvenation.
• Hydrotherapy: Perform hydrotherapy treatments, such as hot tubs, saunas, or steam baths, depending on the spa's offerings.

2. Guest Consultation and Customization

• Consulting Clients: Conduct initial consultations to understand clients' needs, concerns, and preferences. This could include asking about their stress levels, skin conditions, or pain points.
• Creating Personalized Treatments: Customize treatments to meet individual client needs, offering tailored recommendations based on skin type, health issues, or personal preferences.
• Pre- and Post-Treatment Advice: Provide clients with advice on how to care for their skin or body after treatments, such as recommending products or lifestyle changes.

3. Customer Service Excellence

• Ensuring Guest Comfort: Maintain a calm, relaxing, and professional atmosphere for clients, ensuring their comfort before, during, and after treatments.
• Building Relationships: Establish trust with clients to encourage return visits, offering personalized service and remembering their preferences.
• Handling Special Requests: Address guest requests or concerns, ensuring that their spa experience meets or exceeds expectations.
• Providing Recommendations: Suggest appropriate spa services or products based on clients' needs, such as recommending specific oils, lotions, or additional treatments.

4. Maintaining Cleanliness and Hygiene

• Sanitizing Tools and Equipment: Ensure that all tools and equipment are sanitized and hygienic between treatments to prevent cross-contamination.
• Maintaining Treatment Rooms: Keep treatment rooms clean, organized, and well-stocked with necessary supplies (e.g., towels, oils, lotions).
• Adhering to Health Standards: Follow strict hygiene and safety protocols to ensure a clean and safe environment for guests, particularly in the handling of products and equipment.

5. Knowledge of Spa Treatments and Products

• Product Knowledge: Be knowledgeable about the spa's products, including skincare lines, oils, and lotions, and be able to recommend them to guests based on their needs.
• Staying Updated on Techniques: Keep up-to-date with the latest trends in spa treatments, such as new massage techniques, skin care products, and wellness practices.
• Understanding Health and Wellness: Have knowledge of health and wellness principles, including how specific treatments can benefit guests physically, mentally, and emotionally.