Server Assistant

Roles and responsibilities

• Excellent customer service skills with great enthusiasm, superior interpersonal skills, result oriented and highly self-motivated.
• Professional, service oriented, eager to help coworkers, adoptable with changes.
• Knowledge and experience of F&B operation.
• High attention to detail, strong organization skills, result orientation and the ability to multi-task in a fast paced environment.
  

What You Will Bring

• Knowledge of MICROS preferred.
• One to two years’ experience working in Food & Beverage preferred.
• Strong communication skills. Knowledge of European languages will be an advantage.

• 1. Customer Service Excellence

• Guest Interaction: Greeting guests as they arrive, ensuring they feel welcome, and guiding them to their table. Providing excellent customer service throughout their dining experience.
• Anticipating Guest Needs: Paying attention to guests’ needs and preferences, such as drink refills, additional condiments, or special requests.
• Handling Complaints: Addressing any issues or concerns guests may have, ensuring a positive resolution and maintaining guest satisfaction.

• 2. Menu Knowledge

• Understanding the Menu: Having a thorough knowledge of the menu, including ingredients, preparation methods, and any specials. This allows servers to answer questions and make recommendations confidently.
• Recommending Dishes: Suggesting menu items or wine pairings based on guest preferences, dietary restrictions, or special occasions.
• Understanding Dietary Restrictions: Being aware of common food allergies, dietary restrictions, or preferences (e.g., vegetarian, gluten-free) and communicating these to the kitchen.

• 3. Taking Orders

• Accurate Order Taking: Taking food and beverage orders from guests accurately and efficiently, ensuring all details are recorded correctly.
• Special Requests: Noting any modifications to orders, such as changes in ingredients, cooking preferences, or dietary accommodations, and communicating them clearly to the kitchen.
• Using POS System: Inputting orders into the restaurant's Point of Sale (POS) system, ensuring proper tracking of orders and ensuring that kitchen staff are aware of each guest's requests.

• 4. Food and Beverage Delivery

• Serving Food and Drinks: Delivering food and beverages to guests in a timely and professional manner. Ensuring that the food is served at the correct temperature and meets the restaurant's quality standards.
• Refilling Drinks: Refilling water, soda, or other beverages as needed during the meal, maintaining a continuous flow of service.
• Proper Presentation: Ensuring that food and drinks are presented attractively and in accordance with restaurant standards.

• 5. Handling Payments

• Bill Preparation: Presenting the check to guests at the end of their meal, processing payments, and handling cash, credit cards, or other payment methods.
• Providing Change: Giving correct change when necessary and thanking guests for their business.
• Managing Tips: Handling tips appropriately, ensuring proper distribution according to the restaurant’s policies.

• 6. Maintaining Cleanliness and Organization

• Clearing Tables: Clearing dirty dishes and glassware from tables quickly and discreetly, ensuring that tables are ready for the next guests.
• Table Setup: Setting up tables with appropriate utensils, glassware, napkins, and condiments before guests arrive.
• General Cleanliness: Ensuring that the dining area is tidy, including cleaning and organizing tables, chairs, and the surrounding environment to maintain a pleasant atmosphere.

• 7. Communication Skills

• Effective Communication with Team: Coordinating with kitchen staff, bartenders, and other servers to ensure smooth operations and a high level of service.
• Relaying Information to Kitchen: Clearly communicating special requests, modifications, or dietary needs from guests to kitchen staff to avoid errors.
• Communication with Guests: Engaging in friendly and professional conversation, ensuring that guests feel comfortable and well-cared for throughout their visit.

• 8. Teamwork

• Cooperating with Colleagues: Working closely with other servers, kitchen staff, hosts, and management to provide a seamless dining experience.
• Assisting Other Staff: Helping colleagues when needed, whether it's assisting with carrying large trays, serving drinks, or managing a busy section.
• Supporting New Staff: Offering guidance and support to new or less experienced team members, contributing to a collaborative work environment.

• 9. Attention to Detail

• Ensuring Accuracy: Double-checking orders before delivering them to guests to ensure accuracy and completeness, including checking for special requests or modifications.
• Observing Guests: Paying attention to guests' needs without being intrusive—offering more drinks, refilling water glasses, or checking on the food quality.
• Keeping Track of Multiple Orders: Effectively managing multiple tables and orders at once, ensuring no details are overlooked.

Desired candidate profile

1. Customer Service Excellence

• Guest Interaction: Greeting guests as they arrive, ensuring they feel welcome, and guiding them to their table. Providing excellent customer service throughout their dining experience.
• Anticipating Guest Needs: Paying attention to guests’ needs and preferences, such as drink refills, additional condiments, or special requests.
• Handling Complaints: Addressing any issues or concerns guests may have, ensuring a positive resolution and maintaining guest satisfaction.

2. Menu Knowledge

• Understanding the Menu: Having a thorough knowledge of the menu, including ingredients, preparation methods, and any specials. This allows servers to answer questions and make recommendations confidently.
• Recommending Dishes: Suggesting menu items or wine pairings based on guest preferences, dietary restrictions, or special occasions.
• Understanding Dietary Restrictions: Being aware of common food allergies, dietary restrictions, or preferences (e.g., vegetarian, gluten-free) and communicating these to the kitchen.

3. Taking Orders

• Accurate Order Taking: Taking food and beverage orders from guests accurately and efficiently, ensuring all details are recorded correctly.
• Special Requests: Noting any modifications to orders, such as changes in ingredients, cooking preferences, or dietary accommodations, and communicating them clearly to the kitchen.
• Using POS System: Inputting orders into the restaurant's Point of Sale (POS) system, ensuring proper tracking of orders and ensuring that kitchen staff are aware of each guest's requests.

4. Food and Beverage Delivery

• Serving Food and Drinks: Delivering food and beverages to guests in a timely and professional manner. Ensuring that the food is served at the correct temperature and meets the restaurant's quality standards.
• Refilling Drinks: Refilling water, soda, or other beverages as needed during the meal, maintaining a continuous flow of service.
• Proper Presentation: Ensuring that food and drinks are presented attractively and in accordance with restaurant standards.

5. Handling Payments

• Bill Preparation: Presenting the check to guests at the end of their meal, processing payments, and handling cash, credit cards, or other payment methods.
• Providing Change: Giving correct change when necessary and thanking guests for their business.
• Managing Tips: Handling tips appropriately, ensuring proper distribution according to the restaurant’s policies.

6. Maintaining Cleanliness and Organization

• Clearing Tables: Clearing dirty dishes and glassware from tables quickly and discreetly, ensuring that tables are ready for the next guests.
• Table Setup: Setting up tables with appropriate utensils, glassware, napkins, and condiments before guests arrive.
• General Cleanliness: Ensuring that the dining area is tidy, including cleaning and organizing tables, chairs, and the surrounding environment to maintain a pleasant atmosphere.

7. Communication Skills

• Effective Communication with Team: Coordinating with kitchen staff, bartenders, and other servers to ensure smooth operations and a high level of service.
• Relaying Information to Kitchen: Clearly communicating special requests, modifications, or dietary needs from guests to kitchen staff to avoid errors.
• Communication with Guests: Engaging in friendly and professional conversation, ensuring that guests feel comfortable and well-cared for throughout their visit.

8. Teamwork

• Cooperating with Colleagues: Working closely with other servers, kitchen staff, hosts, and management to provide a seamless dining experience.
• Assisting Other Staff: Helping colleagues when needed, whether it's assisting with carrying large trays, serving drinks, or managing a busy section.
• Supporting New Staff: Offering guidance and support to new or less experienced team members, contributing to a collaborative work environment.

9. Attention to Detail

• Ensuring Accuracy: Double-checking orders before delivering them to guests to ensure accuracy and completeness, including checking for special requests or modifications.
• Observing Guests: Paying attention to guests' needs without being intrusive—offering more drinks, refilling water glasses, or checking on the food quality.
• Keeping Track of Multiple Orders: Effectively managing multiple tables and orders at once, ensuring no details are overlooked.