Housekeeping Coordinator

Roles and responsibilities

• Responsible for answering all housekeeping incoming telephone calls while ensuring maximum operating efficiency of the department by directing all requests properly.
• Lead special projects to ensure the maintenance and improvement of the Housekeeping product and services.
• Schedule room assignment boards in the system and check staffing levels for the following day.
• Organize the Housekeeping office ensuring files are accurate and updated.
• Monitors the completion of Traces and Special Requests.
• Reviews guest profiles through internal systems and executes any request made for Housekeeping.
• Expedites any guest requests as quickly as possible and notifies Housekeeping management of any issues.
• Record any concerns and inform management team and/or properly resolve to ensure guest satisfaction.
• Communicate any room and engineering issues. Follow protocol necessary to resolve
• Assist with stripping, cleaning, and inspecting rooms as needed based on operational needs
• Works harmoniously and professionally with room attendants, house attendants, laundry attendants and fosters strong relationships with them
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
  

What You Bring

• Minimum two years culinary or related work experience.
• Excellent Computer skills.
• High level of spoken and written English skills.
• The ability to work in a fast-paced environment.
• Excellent organizational and time management skills.
• Effective communication skills.
  

What Do We Offer

• Work Authorization
• Competitive tax-free salary and service charge
• End of service gratuity
• Complimentary full board living accommodation in a high quality, well-resourced staff housing
• Vibrant fitness facilities including gym and swimming pool
• Free transportation to and from work
• Medical and life insurance
• Paid annual leave
• Paid home leave tickets
• Social and sporting events
• Learning & Development Programs
• Career opportunities and international transfer
• And more…

Desired candidate profile

1. Organizational Skills

• Coordinating the daily cleaning and maintenance schedules for housekeeping staff.
• Ensuring all guest rooms and public areas are cleaned on time, according to hotel standards.
• Tracking inventory of cleaning supplies and linens and ensuring they are replenished when needed.

2. Communication Skills

• Effectively communicating with housekeeping staff, front desk agents, maintenance, and management to ensure that guest needs are met.
• Providing clear instructions and updates regarding room status, guest requests, and special instructions.

3. Attention to Detail

• Ensuring that rooms, hallways, and public areas are cleaned to the highest standards.
• Noticing areas that need maintenance or repair and reporting these issues promptly.
• Checking rooms for guest satisfaction and following up on specific requests.

4. Time Management

• Balancing multiple tasks such as supervising staff, checking rooms, and managing schedules.
• Ensuring that rooms are cleaned and ready for guests in a timely manner, especially during peak periods.

5. Leadership and Supervisory Skills

• Supervising housekeeping staff, assigning tasks, and providing training or guidance when needed.
• Motivating and maintaining staff morale to ensure high performance and adherence to cleaning standards.

6. Customer Service Orientation

• Addressing any special guest requests, such as extra towels or specific room preferences.
• Handling complaints or issues related to cleanliness or room preparation in a professional manner.