Hostess

Roles and responsibilities

• Welcome guests as they enter.
• Escort guests to their seats and ensure they are comfortable.
• Confirm bookings, seat guests promptly, and handle any changes.
• Handle waiting lists and provide accurate wait times during busy hours.
• Assist guests with questions, special requests, and ensure their queries are addressed.
• Coordinate with staff to ensure smooth seating and service.
• Keep the entrance and seating areas neat and welcoming.
• Help prepare the lounge before service and clear tables as needed.
• Ensure a friendly, positive environment for all guests.

What Are We Looking For?

• Customer service experience, preferably in a lounge or restaurant.
• Strong communication, multitasking, and organizational skills.
• Familiarity with health and safety regulations
• Experience in managing reservations.

Benefits

• Extensive learning opportunities with hard and soft skill training to help you improve and challenge yourself
• Be involved in customized trainings
• Have the chance to work in an international, diverse, and inclusive environment
• Become part of one of the most caring communities out there
• The famous team activities and social events bursting with fun
• Annual leave as per the company policy
• Medical Insurance covering all necessary services
• Yearly get-together for our Frontliner Champions

Recruitment Process and Timeline

• Application Review: Submit your application, and our talent attraction team will review your profile
• Pre-Screening: If your profile matches our requirements, you will receive a call from our talent team to discuss about the opportunity
• Interview Process: If shortlisted, you will meet with our hiring/ operations managers and may need to attend one more round, which could include a trial at our kitchen or dine-in location
• Offer Discussion: Upon successful completion of the interview & trial rounds, our recruiter will contact you to discuss the offer, post which, an offer letter will be released via email

Desired candidate profile

• Greeting and Welcoming Guests:

  • Greet guests warmly as they arrive at the restaurant.
  • Provide a friendly and professional first impression, making guests feel welcome and valued.
  • Escort guests to their assigned tables and offer assistance with seating arrangements if necessary.

• Managing Reservations:

  • Take reservations over the phone or through reservation platforms and update the reservation system accordingly.
  • Confirm reservation details, including special requests (e.g., dietary needs, celebrations) and ensure that tables are prepared appropriately.
  • Maintain an organized and up-to-date reservation log, tracking table availability and guest preferences.

• Seating Guests:

  • Assign guests to tables according to their preferences, availability, and the restaurant’s layout.
  • Ensure that the dining area is properly arranged and that guests are seated comfortably.
  • Communicate with waitstaff to ensure that tables are ready for guests.

• Managing the Waitlist:

  • Handle guests waiting for a table by managing the waitlist and keeping them informed about the estimated wait time.
  • Provide information about the menu, daily specials, or beverages to keep guests engaged while they wait.
  • Coordinate with the kitchen and waitstaff to ensure that the flow of seating is efficient.

• Customer Service:

  • Address any immediate guest needs, such as requesting a high chair, special accommodations, or assistance with coat storage.
  • Handle any guest concerns or complaints with professionalism and a solution-oriented attitude.
  • Ensure a pleasant experience for guests by maintaining a polite and attentive demeanor throughout their visit.

• Coordinating with the Rest of the Staff:

  • Communicate with the waitstaff, kitchen staff, and management to ensure smooth operations and guest satisfaction.
  • Keep track of dining room occupancy and coordinate the seating process to avoid overcrowding or long delays.
  • Ensure that the seating chart is updated in real-time and that waitstaff are notified of changes in seating assignments.

• Maintaining Cleanliness and Organization:

  • Ensure that the entrance, lobby, and waiting areas are clean, organized, and welcoming.
  • Clean and reset tables when necessary, and make sure menus, chairs, and other dining materials are ready for guests.
  • Maintain the appearance of the host stand, ensuring it is tidy and stocked with necessary items like menus, reservation logs, and promotional materials.