Senior Hr Assistant

Roles and responsibilities

The HR Assistant is a hands-on role that provides HR support on site. The role is critical in executing people initiatives, providing great internal employee support, and driving HR functional excellence and process improvement. They provide answers to questions regarding a broad range of human resources, benefits, and payroll topics and engagement. They manage cases, projects, and partner relationships with varying degrees of complexity. They adhere to strict confidentiality standards. Work is performed within Service Levels.

Key job responsibilities

Responds quickly and accurately to employees' queries.

Ensures that employee documentation is complete and accurate.

Acts as a Subject Matter Expert for on site people issues, escalates as appropriate.

Is the primary owner responsible for supporting managers through attendance tracking.

Partners with payroll teams to ensure accurate and timely payroll inputs.

Provides training and guidance on policies, processes, and systems to customers and team members.

Creates and distributes standard communications and HR reports.

Performs necessary deep dives on issues.

Leads process improvement initiatives.

Develops suggestions for improvements to maximize value of resources.

Performs project tasks as directed.

Manages overall employee engagement programs.

Basic Qualifications

All other duties and responsibilities as needed.

• Knowledge of Microsoft Office products and applications (especially Excel)
  

Preferred Qualifications

• 1+ years of human resources experience

Desired candidate profile

1. Communication Skills

• Strong verbal and written communication to effectively interact with employees, managers, and external parties.
• Ability to clearly explain HR policies, procedures, benefits, and other company guidelines.

2. Confidentiality and Discretion

• Handling sensitive information with discretion, such as personal data, payroll details, and employee performance reviews.
• Understanding the importance of maintaining privacy in HR functions.

3. Organizational Skills

• Ability to manage multiple tasks, prioritize responsibilities, and keep accurate records.
• Strong attention to detail in tracking employee documents, maintaining files, and scheduling appointments.

4. Time Management

• Efficiently managing time and completing tasks within deadlines.
• Handling multiple responsibilities at once, including responding to employee queries, organizing files, and assisting with HR projects.

5. HR Software Proficiency

• Familiarity with HR management systems (HRMS), applicant tracking systems (ATS), and payroll platforms.
• Competence with tools like Microsoft Office (Excel, Word, PowerPoint) and specialized HR software to maintain employee records and generate reports.

6. Recruitment and Onboarding

• Assisting with job postings, scheduling interviews, and preparing onboarding materials for new hires.
• Conducting initial screening of candidates and helping with the hiring process.

7. Employee Relations Support

• Responding to employee inquiries about HR policies, benefits, and workplace issues.
• Assisting with employee concerns, ensuring a positive work environment, and maintaining good relations.

8. Payroll and Benefits Administration

• Supporting payroll functions, including timekeeping, attendance, and employee benefit tracking.
• Assisting with benefits enrollment, eligibility verification, and other related tasks.

9. Record Keeping and Documentation

• Maintaining accurate and up-to-date employee records in compliance with company policies and legal requirements.
• Organizing and managing HR-related documents such as performance reviews, disciplinary actions, and personal files.

10. Basic Understanding of Labor Laws

• Knowledge of labor laws and regulations to ensure compliance in areas such as equal employment opportunity, workplace safety, and wage laws.
• Keeping current with changes in labor laws and company policies.

11. Customer Service Orientation

• Providing excellent customer service to employees by addressing questions, resolving issues, and helping them navigate HR-related matters.
• Being approachable, empathetic, and professional when assisting employees.

12. Problem-Solving

• Assisting in resolving minor workplace conflicts or employee complaints.
• Ability to analyze situations and find effective solutions in alignment with HR policies.