Pool Bartender

Roles and responsibilities

A Pool Bar is a bar or beverage service area typically located near or around a swimming pool in hotels, resorts, spas, and other recreational facilities. It offers guests a variety of drinks, including cocktails, soft drinks, and sometimes light snacks or appetizers. The pool bar provides a relaxed, outdoor setting where customers can enjoy refreshments while they relax by the pool.

Key Skills and Responsibilities for Pool Bar Staff:

1. Drink Preparation

• Cocktail Making: Preparing a wide variety of cocktails, from classic drinks like mojitos and margaritas to custom and signature cocktails that align with the pool bar’s theme.
• Alcohol and Non-Alcoholic Beverages: Serving a range of alcoholic and non-alcoholic beverages such as beers, wines, soft drinks, and juices.
• Customization: Accommodating special requests from guests, such as adjusting ingredients for taste preferences, dietary restrictions, or creating personalized cocktails.

2. Customer Service

• Guest Interaction: Providing friendly and efficient service to guests, taking orders at the bar or poolside, and delivering drinks and snacks to guests lounging by the pool.
• Creating a Relaxed Atmosphere: Ensuring that guests feel comfortable and are enjoying their time at the pool, offering recommendations for drinks, and maintaining a friendly, approachable attitude.
• Addressing Customer Concerns: Resolving any customer complaints or issues regarding service or drink quality, making sure guests have a positive experience.

3. Maintaining the Pool Bar Area

• Cleanliness: Keeping the pool bar area clean and organized at all times. This includes wiping down surfaces, cleaning glasses, maintaining a tidy work environment, and disposing of trash appropriately.
• Stock Management: Monitoring the inventory of bar supplies, such as alcohol, mixers, garnishes, and glassware. Notifying the bar manager when supplies are running low or need restocking.
• Safety: Ensuring that the pool area adheres to safety standards, including not over-serving alcohol and monitoring the behavior of guests to prevent accidents or incidents around the pool.

4. Up-Selling and Promotions

• Promoting Specials: Informing guests about daily drink specials, new cocktail offerings, or any seasonal promotions. This helps increase sales and enhances the guest experience.
• Suggesting Add-Ons: Offering snack or appetizer recommendations to complement the drinks, helping guests enjoy a more complete poolside experience.

5. Cash Handling and Payments

• Processing Orders: Taking accurate orders from guests, processing payments (cash or card), and ensuring correct billing. Some pool bars may operate on a tab system, where guests are charged at the end of their visit.
• Operating the POS System: Using the point-of-sale (POS) system to record transactions, track inventory, and generate receipts.

6. Ensuring Health and Safety Compliance

• Safe Alcohol Service: Ensuring that guests consume alcohol responsibly, following legal requirements such as checking IDs to confirm age restrictions.
• Health Regulations: Adhering to food safety and hygiene regulations when handling drinks and food items, ensuring that proper sanitation practices are followed, especially in an outdoor or poolside setting.

Desired candidate profile

• Striving to make every meal truly memorable for our guests by serving up hight standards with our signature flare
• Owning your kitchen keeping it well stocked and making sure it’s always a clean and safe place to work
• Helping with washing up and other kitchen duties when the team needs you
• Minimising waste and keeping your supervisor or duty manager in the loop about any unsafe equipment, low supplies, or safety incidents
• Taking on ad-hoc duties to keep the service running smoothly
  

What We need from you:

• The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling
• A good grasp of reading, writing and basic maths
• The flexibility to work night, weekend, and holiday shifts
• Compliance with local laws on food handling and serving alcohol – you’ll need to be above the minimum age required and fluent in the local language
• Great communication – you’ll be warm, welcoming, and easy to talk to