Assistant Executive Housekeeper

Roles and responsibilities

• Leading a fully-fledged housekeeping department including extensive public areas, laundry, rooms, and staff uniforms.
• Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
• Managing, coaching, and developing a team dedicated to exceptional housekeeping and laundry standards.
• Addressing special requests for guests, VIPs, repeat visitors and VIP Club members.
• Educating all team members on the importance of remaining compliant with Company Policies and Procedures, brand, health, safety, and hygiene standards
• Handling complaints and special requests to keep every guest happy.
• Maintaining inventory levels, preparing budgets, and driving productivity
• Maintaining and ordering supplies and equipment while minimizing waste – in support of our green initiatives
• Planning for manning required in line with productivity benchmarks, seasonal requirements, and upcoming events to ensure productivity, maximize resource efficiency and ensure the highest standards of housekeeping is always kept.
• Developing teams to ensure proper checking and supervision of staff.
• Ensuring adequate stock levels of uniforms, linen, amenities, and equipment
• Weekly Scheduling of employees to ensure that all areas are well manned according to occupancy and prepared to receive our guests.
• Maintain and order supplies and equipment whilst minimizing waste and maintaining “green” initiatives.
• Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability.
• Maintain proper inventory levels managing cost per room for supplies and labor.
• Carry out the special requests from guests, VIPs, repeat visitors and club members.
  

What we need from you:

• Excellent communication and strong interpersonal leadership skills.
• Ideally having a Hospitality Management qualification or related field.
• Strong knowledge of all policies and procedures related to housekeeping.
• Proficient in the use of Microsoft Office Applications and Opera System.
• Experience with luxury brand standards, ideally in a 5-star property with 800+ rooms.
• Over 2 years of experience in a similar role.

Desired candidate profile

1. Housekeeping Management

• Supervising Housekeeping Operations: Overseeing the day-to-day activities of housekeeping staff to ensure cleanliness standards are met across the property, including guest rooms, public areas, and back-of-house spaces.
• Inventory Control: Monitoring and maintaining stock levels of cleaning supplies, linens, and amenities to ensure smooth operations without shortages.
• Scheduling: Coordinating and assigning housekeeping duties to staff, ensuring optimal coverage during peak and off-peak times.
• Quality Assurance: Conducting regular inspections to ensure rooms and public areas meet the cleanliness, safety, and quality standards set by the hotel or establishment.

2. Leadership and Team Management

• Staff Supervision: Supervising a team of housekeepers and laundry attendants, providing guidance, training, and performance feedback.
• Motivation: Encouraging staff to maintain high standards and be productive, especially during busy shifts.
• Conflict Resolution: Addressing any team or guest issues promptly and professionally, ensuring a positive work environment.
• Training: Ensuring that housekeeping staff are properly trained on cleaning techniques, safety protocols, and customer service.

3. Customer Service

• Guest Satisfaction: Ensuring that guest requests and special preferences are handled promptly and efficiently.
• Handling Complaints: Resolving any guest complaints regarding housekeeping, such as cleanliness issues or missing amenities, to ensure a positive experience.
• Personalization: Understanding and accommodating specific guest preferences related to room cleaning, bedding, or special amenities.

4. Attention to Detail

• Room Inspections: Conducting regular inspections of guest rooms, checking for cleanliness, damage, and ensuring that everything is in working order.
• Attention to Standards: Ensuring that the housekeeping team adheres to cleanliness, maintenance, and safety standards for each room and area.
• Spotting Defects: Identifying potential maintenance issues in guest rooms or public areas and reporting them to the appropriate departments for repair.