Shared Services Coordinator

Roles and responsibilities

• Coordinate with Talent Development and Performance Management to carry out learning and development programs in line with the training needs analysis.
• Schedule training events, including but not limited to conferences, workshops, and webinars.
• Develop and maintain training materials, including course outlines, agendas, and evaluation forms.
• Provide administrative support to the Learning and Development team, including data entry, reporting, and record-keeping.
• Ensure to resolve training issues among various stakeholders in an effective and efficient manner.
• Liaise with external learning agencies to arrange training logistics and follow up timely delivery of programs.
• Maintain the group learning management system (LMS) to ensure accurate and up to date information.
• Conduct a post-evaluation of training programs and collect feedback regarding trainer’s performance, content presented, and learning acquired.
• Carry out process improvement initiatives to increase efficiency and effectiveness of learning operations.
• Prepare reports reflecting current learning and development programs, issues faced and recommended actions.
  

People Management Responsibilites:

• N/A
  

Strategic Responsibilities:

• N/A
  

Responsibilities

Core Responsibilities:

• Coordinate with Talent Development and Performance Management to carry out learning and development programs in line with the training needs analysis.
• Schedule training events, including but not limited to conferences, workshops, and webinars.
• Develop and maintain training materials, including course outlines, agendas, and evaluation forms.
• Provide administrative support to the Learning and Development team, including data entry, reporting, and record-keeping.
• Ensure to resolve training issues among various stakeholders in an effective and efficient manner.
• Liaise with external learning agencies to arrange training logistics and follow up timely delivery of programs.
• Maintain the group learning management system (LMS) to ensure accurate and up to date information.
• Conduct a post-evaluation of training programs and collect feedback regarding trainer’s performance, content presented, and learning acquired.
• Carry out process improvement initiatives to increase efficiency and effectiveness of learning operations.
• Prepare reports reflecting current learning and development programs, issues faced and recommended actions.

Desired candidate profile

1. Process Improvement and Efficiency

• Service Optimization: Expertise in improving the efficiency of shared services processes, such as streamlining workflows, eliminating redundancies, and enhancing service delivery.
• Lean and Six Sigma: Knowledge of process improvement methodologies like Lean, Six Sigma, and Kaizen to increase operational efficiency.
• Automation Tools: Proficiency with software and tools that automate administrative tasks, such as RPA (Robotic Process Automation), ERP systems, and business process management platforms.

2. Cross-Functional Collaboration

• Stakeholder Management: Building and maintaining relationships with internal departments that rely on shared services (e.g., HR, finance, IT, procurement).
• Interdepartmental Communication: Acting as a liaison between business units and shared services teams to ensure alignment on goals and expectations.
• Customer Service Focus: Ensuring that shared services meet the needs and expectations of internal stakeholders and departments.

3. Knowledge of Business Functions

• Finance and Accounting: Understanding of accounting, budgeting, and financial reporting processes within shared services.
• Human Resources: Familiarity with HR processes, such as payroll, benefits administration, recruitment, and employee relations.
• IT Services: Proficiency with IT support and management, including IT infrastructure, troubleshooting, and help desk functions.
• Procurement: Knowledge of procurement processes, vendor management, and sourcing strategies.

4. Analytical and Problem-Solving Skills

• Data Analysis: Ability to analyze service performance metrics and identify areas for improvement.
• Root Cause Analysis: Identifying the root causes of recurring issues within shared services and proposing solutions.
• Reporting: Creating and presenting data-driven reports on shared services performance, trends, and opportunities for improvement.

5. Project Management

• Project Coordination: Managing projects related to the implementation or improvement of shared services processes.
• Timeline Management: Ensuring that shared services projects are completed within set timelines and budgets.
• Change Management: Leading change initiatives related to the transformation or improvement of shared services functions.