Operation Manager - Furniture Retail
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Job Description
The Retail Operations Manager is responsible for overseeing and managing the activities of retail stores to ensure smooth operations and alignment with the company s strategic goals. This includes leading the operations process driving performance improvements developing operational strategies and ensuring worldclass customer service.
Duties and Responsibilities:
Strategic Planning and Implementation:
- Develop and implement strategies and solutions to drive operational change and improvement.
- Assist in creating and deploying productivity standards and goals in line with the companys business plan.
- Develop and implement strategies and solutions to drive operational change and improvement.
Operations Management:
- Manage the endtoend sales order process from placement to installation including capacity planning.
- Plan direct and coordinate all aspects of distribution management delivery repair and facility activities.
- Ensure compliance with company policies and local regulations.
- Manage the endtoend sales order process from placement to installation including capacity planning.
Leadership and Team Management:
- Lead and support departmental heads and workforce teams to achieve operational excellence.
- Perform administrative management activities including hiring employee development pay administration and team motivation.
- Lead and support departmental heads and workforce teams to achieve operational excellence.
Performance and Quality Assurance:
- Review and evaluate costeffectiveness consistency quality and performance against company standards addressing discrepancies as needed.
- Implement processes to ensure accurate timely delivery of highquality products to customers.
- Review and evaluate costeffectiveness consistency quality and performance against company standards addressing discrepancies as needed.
Customer Service Excellence:
- Strive to achieve worldclass customer service by optimising operations systems and workflows.
- Work closely with department heads to resolve customer issues and implement continuous process improvements.
- Strive to achieve worldclass customer service by optimising operations systems and workflows.
Process and Productivity Improvement:
- Assist in developing and implementing productivity methods and service measures.
- Recommend innovative ideas or modifications to the VP of Operations for process improvement.
- Assist in developing and implementing productivity methods and service measures.
Requirements
- Bachelors degree in Business Administration Operations Management or a related field.
- Proven experience in retail operations or a similar role with leadership responsibilities.
- Strong problemsolving organizational and decisionmaking skills.
- Excellent communication and interpersonal abilities.
- Proficiency in operational software and tools as well as familiarity with regulatory compliance standards.
Key Competencies:
- Strategic thinking and planning.
- Leadership and team management.
- Customerfocused approach.
- Process improvement and innovation.
- Performance monitoring and quality assurance.
Employment Type
Full Time
