Operation Manager

Roles and responsibilities

• Oversee daily operations in all outlets to ensure smooth and efficient functioning.
• Develop and implement operational policies, standards, and procedures.
• Conduct regular audits to ensure compliance with health, safety, and quality standards.
• Collaborate with the supply chain team to manage inventory, ensuring optimal stock levels and minimizing wastage.
• Lead, train, and manage outlet managers and team members, fostering a productive and positive work environment.
• Conduct performance evaluations, identify training needs, and provide ongoing coaching.
• Facilitate effective communication between the outlets and head office, ensuring alignment on goals and priorities.
• Maintain high standards of customer service to ensure customer satisfaction and loyalty.
• Address and resolve customer complaints or issues promptly, using feedback to improve service delivery.
• Implement strategies to improve customer engagement and build a loyal customer base.
• Set and monitor financial targets for each outlet, analyzing variances and developing corrective actions.
• Review budgets, manage expenses, and ensure cost-effective operations.
• Analyze sales trends and implement strategies to increase revenue and profitability.
• Work closely with the marketing team to plan and execute promotional campaigns.
• Implement and monitor in-store promotions to maximize sales and customer engagement.
• Ensure consistency in branding and promotional material across all outlets.
• Continuously assess and improve operational processes to enhance efficiency and reduce costs.
• Identify areas for improvement and implement new procedures or technologies to streamline operations.
• Regularly review customer feedback and competitor analysis to adjust strategies and offerings.
  

Qualifications

• 5 years’ experience in food and beverage management.
• Strong leadership skills with the ability to motivate and develop team members.
• Excellent communication, problem-solving, and decision-making abilities.
• Knowledge of financial management principles and experience in budget management.

Desired candidate profile

. Strategic Planning and Execution

• Operational Strategy Development: Develop and implement strategies for optimizing operational efficiency and meeting company goals. This may include streamlining processes, improving workflows, and identifying opportunities for growth.
• Goal Setting: Set operational goals that align with the overall business objectives and track performance against these goals.
• Resource Allocation: Ensure that resources (e.g., personnel, equipment, budget) are allocated appropriately to meet operational needs.

2. Team Management and Leadership

• Staff Supervision: Oversee day-to-day activities of staff, ensuring that tasks are completed efficiently and in accordance with company policies and standards.
• Team Development: Provide guidance, training, and support to team members, helping them develop skills and grow within the company.
• Performance Management: Monitor team performance, provide feedback, and conduct performance evaluations. Set up incentives and corrective measures when necessary.

3. Process Improvement

• Process Optimization: Identify areas where processes can be improved, whether through automation, streamlining workflows, or eliminating bottlenecks.
• Continuous Improvement: Promote a culture of continuous improvement by encouraging the adoption of new technologies or methodologies that improve efficiency and productivity.
• Cost Control: Develop and implement strategies to reduce operational costs while maintaining high-quality standards and customer satisfaction.

4. Budgeting and Financial Management

• Budget Preparation: Oversee the budgeting process, ensuring that operational expenses are within the allocated budget.
• Cost Analysis: Monitor and analyze operational expenses, identifying cost-saving opportunities and ensuring financial efficiency.
• Financial Reporting: Provide regular reports on operational financial performance, including spending, cost management, and return on investment (ROI).