Operation Manager - Furniture Retail
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
The Retail Operations Manager is responsible for overseeing and managing the activities of retail stores to ensure smooth operations and alignment with the company s strategic goals. This includes leading the operations process driving performance improvements developing operational strategies and ensuring worldclass customer service.
Duties and Responsibilities:
Strategic Planning and Implementation:
- Develop and implement strategies and solutions to drive operational change and improvement.
- Assist in creating and deploying productivity standards and goals in line with the companys business plan.
- Develop and implement strategies and solutions to drive operational change and improvement.
Operations Management:
- Manage the endtoend sales order process from placement to installation including capacity planning.
- Plan direct and coordinate all aspects of distribution management delivery repair and facility activities.
- Ensure compliance with company policies and local regulations.
- Manage the endtoend sales order process from placement to installation including capacity planning.
Leadership and Team Management:
- Lead and support departmental heads and workforce teams to achieve operational excellence.
- Perform administrative management activities including hiring employee development pay administration and team motivation.
- Lead and support departmental heads and workforce teams to achieve operational excellence.
Performance and Quality Assurance:
- Review and evaluate costeffectiveness consistency quality and performance against company standards addressing discrepancies as needed.
- Implement processes to ensure accurate timely delivery of highquality products to customers.
- Review and evaluate costeffectiveness consistency quality and performance against company standards addressing discrepancies as needed.
Customer Service Excellence:
- Strive to achieve worldclass customer service by optimising operations systems and workflows.
- Work closely with department heads to resolve customer issues and implement continuous process improvements.
- Strive to achieve worldclass customer service by optimising operations systems and workflows.
Process and Productivity Improvement:
- Assist in developing and implementing productivity methods and service measures.
- Recommend innovative ideas or modifications to the VP of Operations for process improvement.
- Assist in developing and implementing productivity methods and service measures.
Requirements
- Bachelors degree in Business Administration Operations Management or a related field.
- Proven experience in retail operations or a similar role with leadership responsibilities.
- Strong problemsolving organizational and decisionmaking skills.
- Excellent communication and interpersonal abilities.
- Proficiency in operational software and tools as well as familiarity with regulatory compliance standards.
Key Competencies:
- Strategic thinking and planning.
- Leadership and team management.
- Customerfocused approach.
- Process improvement and innovation.
- Performance monitoring and quality assurance.
نوع التوظيف
دوام كامل
