Guestroom Attendant

Roles and responsibilities

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Linen Room Attendant you are responsible for daily assigned duties within the linen room as instructed by Supervisors while adhering to hotel policies and procedures and your role will include key responsibilities such as-

• Receive, record and sort out heavy stained linen before sending linen to Laundry
• Receive, record and sort out clean linen from Laundry and arrange properly on the shelves
• Issue linen to Food & Beverage outlets and guests floors as per requisition
• Issue uniform to all employees and maintain uniform record
• Check all uniforms returned from Laundry for any loose buttons and hems and give to the Tailor for mending
• Ensure that linen and uniforms are properly stored and recorded
• Report to Supervisor any items in need of maintenance
• Report to Linen Supervisor for any misuse of Food & Beverage linen and uniforms
• Ensure a clean and tidy linen room at all times
  

Skills

Education, Qualifications & Experiences

You should ideally have a vocational training within the Housekeeping Department of a hotel. Good command of English is an advantage.

Knowledge & Competencies

The ideal candidate will be a friendly, caring, dedicated individual with good cross cultural sensitivity and the willingness to put in an extra effort and time when required, as well as the passion to serve customers. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Desired candidate profile

The Linen Room Attendant is a key role in the housekeeping department of a hotel, resort, or similar establishment. This position is responsible for managing and maintaining the inventory of linens, ensuring they are clean, well-stocked, and in good condition. The Linen Room Attendant plays an essential part in ensuring guest satisfaction by providing high-quality linen services.

Key Responsibilities

1. Linen Inventory Management:

   • Monitor and maintain an accurate inventory of linens, including sheets, towels, tablecloths, napkins, and uniforms.
   • Count and record incoming and outgoing linens to ensure proper stock levels are maintained.

2. Sorting and Distribution:

   • Sort linens according to type and usage, ensuring they are properly organized for easy access.
   • Distribute clean linens to various departments such as housekeeping, restaurants, and banquet services.

3. Receiving and Inspecting Linens:

   • Receive linens from the laundry department and inspect them for cleanliness, damage, or wear.
   • Report damaged or worn-out linens to the housekeeping supervisor for replacement.

4. Storage and Organization:

   • Organize the linen room to ensure all items are stored neatly and systematically.
   • Ensure the linen room is kept clean, tidy, and compliant with safety and hygiene standards.

5. Coordination with Laundry:

   • Work closely with the laundry department to ensure timely washing and return of linens.
   • Communicate any urgent linen needs or shortages to the laundry team.

6. Tracking and Reporting:

   • Maintain records of linen usage and report discrepancies or shortages to the housekeeping manager.
   • Assist in conducting periodic linen inventories to ensure accurate records.

7. Guest Requests and Support:

   • Fulfill guest requests for additional linens, towels, or other items promptly and efficiently.
   • Provide support to housekeeping staff by ensuring they have the necessary linens for guest rooms.

8. Equipment Maintenance:

   • Ensure linen carts, shelves, and other equipment used in the linen room are clean and in good working order.
   • Report any maintenance issues with equipment to the appropriate department.

Essential Skills

1. Organizational Skills:

   • Ability to organize and manage inventory efficiently, ensuring easy access and accurate records.

2. Attention to Detail:

   • Keen eye for spotting stains, damages, or inconsistencies in linens.

3. Communication Skills:

   • Ability to communicate effectively with housekeeping staff, laundry personnel, and management.

4. Time Management: