Bellboy

Roles and responsibilities

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Bellboy you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an up to date knowledge of the hotel and local services
• Maintain awareness of guest profile through Opera guest profile system
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and store room is clean tidy and well organized
  

Skills

Education, Qualifications & Experiences

You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.

Knowledge & Competencies

The ideal candidate will be customer driven with a courteous, helpful, proactive and ‘switched on’ personality and a dynamic and approachable character. You must be physically fit, passionate and with a positive attitude, while possessing following additional competencies-

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Desired candidate profile

A Bellboy, also known as a Bellhop, is an essential role in the hospitality industry, particularly in hotels and resorts. They provide excellent customer service by assisting guests with luggage, guiding them to their rooms, and performing various tasks that contribute to a smooth and pleasant experience during their stay. Bellboys are often the first point of contact for guests, making their role key in creating a welcoming environment.

Key Responsibilities

1. Greeting and Assisting Guests:

   • Greet guests as they arrive at the hotel with a warm, friendly attitude.
   • Offer assistance with luggage, ensuring that guests’ belongings are handled carefully and respectfully.
   • Escort guests to their rooms, explaining hotel amenities and policies along the way.

2. Luggage Handling:

   • Transport luggage to and from guest rooms, ensuring it is delivered to the correct room in a timely manner.
   • Assist with loading and unloading luggage from vehicles, taxis, or shuttles.
   • Store luggage for guests arriving before check-in or after check-out when needed.

3. Providing Information:

   • Offer information about hotel facilities, local attractions, transportation, dining options, and directions.
   • Ensure guests are aware of hotel services such as room service, housekeeping, or concierge services.
   • Provide guests with maps, brochures, or recommendations about nearby places of interest.

4. Room Service Assistance:

   • Deliver items to guest rooms as requested, such as extra towels, amenities, or other special requests.
   • Coordinate with other departments to fulfill guest needs promptly and efficiently.

5. Maintaining the Lobby Area:

   • Ensure the lobby is clean and welcoming, as it is often where guests first experience the hotel.
   • Help with any other duties in the lobby, such as arranging transportation, assisting with valet parking, or managing luggage carts.

6. Handling Special Requests:

   • Assist with guest requests such as arranging wake-up calls, reserving taxis, or providing additional room amenities.
   • Address special requirements, such as helping with medical equipment or providing assistance for guests with disabilities.

7. Security and Safety:

   • Ensure the security of guest luggage and belongings, especially when in transit or stored in luggage rooms.
   • Follow safety protocols, such as handling items carefully to avoid damage or injury.

8. Additional Duties:

   • Assist with setting up transportation, such as arranging taxis, shuttles, or private cars for guests.
   • Deliver messages or packages to guest rooms.
   • Occasionally assist with minor housekeeping duties, such as making beds or replenishing towels in rooms, depending on the hotel’s needs.