Bar Manager

Roles and responsibilities

A Bar Manager manages the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.

What will I be doing?

As a Bar Manager, you will manage the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Maintain an effective bar service with an emphasis on high quality, efficient service.
• Check that Guest service standards are set, implemented and monitored, and continuously evaluated
• Set-up of the outlet in accordance with the pre-determined standards of the operation
• Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
• Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it
• Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied
• Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
• Evaluate the performance of the Team ensuring the highest standards of service are given at all times
• Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner
• Ensure all staff members have a Personal Development Plan that details and actively encourages use of Hilton University and the Hotel training Calendar
• Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
• Adhere to the Company disciplinary policy when necessary
• Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence
• Complete all necessary administration in accordance with Company procedures relating to all staff members
• Produce effective revenue forecasting, as per timelines, and communicate forecasts to the Food and Beverage office
• Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
• Work with Food and Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained
• Meet or exceed the monthly drink profit margin target
  
  

What are we looking for?

A Bar Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Customer Service experience in supervisory or above capacity
• A warm personality, attentive and smartly presentable
• An ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a range of different work situations
• A medium level of IT proficiency is required
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in similar role
• Passion for delivering exceptional levels of Guest service

Desired candidate profile

A Bar Manager oversees all operations within a bar or beverage service area, ensuring smooth functioning, exceptional customer service, effective management of staff, and the efficient handling of inventory. They are also responsible for maintaining high standards of hygiene, safety, and profitability. Below are the key skills required for a Bar Manager:

Leadership and Staff Management

• Team leadership: Manage and motivate a team of bartenders, servers, and other staff, providing clear direction and maintaining a positive working environment.
• Training and development: Train staff on drink preparation, customer service, safety protocols, and bar operations, ensuring they adhere to company standards.
• Delegation: Effectively delegate tasks, such as opening and closing duties, inventory management, and handling guest concerns, ensuring smooth bar operations.
• Performance management: Monitor staff performance, conduct performance reviews, and provide feedback and coaching to improve service quality.
• Conflict resolution: Handle conflicts or issues among staff members or with customers in a professional and constructive manner.

Customer Service Excellence

• Guest interaction: Ensure that guests receive exceptional service, including greeting them warmly, addressing their needs, and resolving any issues that arise during their visit.
• Personalized service: Tailor service to the preferences of regular or VIP guests, remembering names, preferences, and drink orders.
• Complaint handling: Address customer complaints with professionalism, ensuring that they are resolved promptly and that guests leave satisfied.
• Upselling and recommendations: Encourage staff to upsell drinks, special offers, or premium beverages, and offer personalized drink recommendations to customers based on their preferences.
• Ambiance management: Ensure the bar environment is welcoming, clean, and appropriately lit, with attention to music volume and overall atmosphere.

Bar Operations and Management

• Inventory control: Oversee stock levels of liquor, beer, wine, and other supplies, ensuring that inventory is properly managed, rotated, and restocked.
• Order and supplier management: Order stock and liaise with suppliers to ensure that the bar is always fully stocked with high-quality products.
• Budget management: Monitor and manage the bar’s budget, controlling costs such as waste, theft, and overpouring, while maximizing profitability.
• Cash handling: Supervise cash flow, manage cash registers, and ensure accurate financial transactions, including handling credit card transactions and daily cash reconciliations.
• Pricing strategy: Set pricing for drinks, ensuring that it aligns with business goals, market trends, and customer expectations, while maintaining profitability.