Housekeeping Executive

Roles and responsibilities

• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified d by the hotel brand standards
• Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and team work
• Provide excellent guest service
• Actively works on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision
• Manages the controls of the Housekeeping department, such as: frequency of employees, release of master keys, book incident, input and output input and output uniform and linen, among others
• Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time
• Request flowers for special occasions (marriage, death, maternity ...). Besides providing embroidery for special linen (wedding and pampering)
• Control makes monthly Lost and Found and donations
• Check the uniforms and send for c leaning and / or repair
• Coordinates and controls all traffic of documents and people within the department. Does releases linen of Laundry daily
• Makes daily guest clothing release of guests that use the laundry service
• Makes monthly closing of Laundry expenses and provision of same
• Replaces (a) Laundry Attendant in case of holidays, days off or absences
  
  

What are we looking for?

A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:

• Planning and organizing
• Good oral and written communication
• Previous experience in Laundry
• Good interpersonal skills
• Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office
• Committed to delivering a high level of customer service
• Excellent standards of clean
  
  

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team
• Excellent attention to detail
• Positive Attitude

Desired candidate profile

Cleaning and Maintenance Skills

• Room cleaning: Thoroughly clean guest rooms, including changing bed linens, vacuuming, dusting, and sanitizing surfaces.
• Bathroom cleaning: Disinfect and sanitize bathrooms, including toilets, showers, sinks, mirrors, and floors.
• Restocking supplies: Replenish amenities like toiletries, towels, and coffee supplies according to hotel standards.
• Laundry duties: Wash, dry, and fold linens and towels, ensuring they are properly stored and ready for use.
• General maintenance: Report any damaged or malfunctioning items (e.g., broken furniture, plumbing issues) to maintenance staff.

Attention to Detail

• Accuracy in cleaning: Ensure that each area is thoroughly cleaned, with no overlooked areas, such as corners or under furniture.
• Spotless presentation: Ensure all rooms and common areas meet cleanliness standards, paying attention to the smallest details (e.g., arranging items neatly, fluffing pillows).
• Quality control: Check the quality of linens and towels before use to make sure they are in excellent condition.

Time Management and Efficiency

• Task prioritization: Effectively prioritize tasks to ensure timely room turnovers and cleanliness in public spaces.
• Efficient cleaning: Complete cleaning tasks within a set timeframe while maintaining high standards of cleanliness.
• Meeting deadlines: Ensure that rooms are cleaned before the scheduled check-in time and that all public spaces are well-maintained throughout the day.

Physical Stamina and Agility

• Endurance: Ability to work on your feet for long periods and manage physically demanding tasks, such as lifting heavy linens or cleaning large areas.
• Lifting and carrying: Safely lift and carry heavy items, such as vacuum cleaners, cleaning supplies, or laundry.
• Mobility: Move swiftly and efficiently through different areas of the hotel or property, attending to cleaning duties.

Customer Service Skills

• Guest interaction: Be polite and respectful when interacting with guests, responding to their needs or requests with professionalism.
• Guest satisfaction: Ensure rooms are prepared according to guest preferences or special requests, enhancing their experience.
• Problem resolution: Handle any guest complaints or concerns, such as requests for additional items or room changes, with patience and professionalism.