Call Center Agent
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
We are seeking a dynamic and experienced Call Center Agent to join our team on a temporary basis for 3 months. The ideal candidate will have a proven track record in managing highvolume backtoback calls providing excellent customer service and meeting performance targets. Candidates must have a sponsored visa and prior experience in B2C or B2B call center environments.
Key Responsibilities:
- Handle highvolume inbound and outbound calls efficiently and professionally.
- Provide accurate information and resolve customer inquiries effectively.
- Maintain excellent communication skills to deliver topnotch customer service.
- Log call details and update customer information in the database promptly.
- Meet daily weekly and monthly call and service targets.
- Follow up with customers to ensure issues are resolved and feedback is received.
- Escalate unresolved issues to the appropriate department when necessary.
- Maintain confidentiality and ensure compliance with company policies and procedures.
Requirements:
- Experience: Minimum 1 year of experience in a call center handling B2C or B2B calls.
- Visa Status: Must have a sponsored visa (Family or spouse visa).
- Skills:
- Strong verbal communication and active listening skills.
- Ability to multitask prioritize and manage time effectively.
- Familiarity with call center systems and CRM software is a plus.
- Attributes:
- Customerfocused problemsolver and detailoriented.
- Selfmotivated and able to work under pressure in a fastpaced environment.
- Language: Fluency in English is required; additional language skills are an advantage.
What We Offer:
- Competitive pay for the duration of the contract.
- A supportive and collaborative work environment.
- Opportunity to enhance your skills in a professional setting.
Employment Type
Full Time
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