Reception Manager

Roles and responsibilities

As a Reception Manager at Carbone, you will be responsible for delivering five-star customer service to guests, meeting them, and greeting them with a smile and creating an amazing experience and everlasting memories while dining with us! Forming strong relationships with guests staying in the hotel and its suites, local Dubai residents and regulars will be an important aspect of the role. You will act as a ‘sales ambassador’, encouraging repeat custom, capturing new business, and communicating any special requests and needs of guests to the restaurant management team, contributing and playing a vital role in delivering a luxury and personalized service. You will demonstrate a deep knowledge and passion for the brand you represent and play an active role in building and managing the guest database, working closely with the PR and marketing teams to communicate any upcoming activity to the market, including special events, initiatives, and promotions. This role requires someone who is immaculately presented and an exceptional communicator who comfortably, positively, and professionally interacts with those around them.

About You

The successful candidate must demonstrate a clear passion for the Food & Beverage industry, guest experience and a willingness to learn in a supportive but disciplined environment. Willing to work flexible hours, excellent communication, and interpersonal skills. Must have minimum 2 - 3 years’ experience in a similar role in a luxury hotel or restaurant. Atlantis, The Royal offers an unbeatable opportunity to grow and develop in your career right in a mix of a continuously developing city and a diverse range of cultures

Desired candidate profile

1. Leadership and Team Management:

   • Strong leadership skills to manage and motivate a team, handle performance evaluations, and encourage teamwork.
   • Excellent interpersonal and communication skills to engage with staff, guests, and other departments.

2. Customer Service Excellence:

   • Exceptional customer service skills, with the ability to resolve complaints effectively and ensure a positive experience for every guest.
   • Ability to remain calm under pressure and deal with challenging situations in a professional manner.

3. Organizational Skills:

   • Excellent organizational abilities to manage multiple tasks, prioritize effectively, and ensure smooth operations in a busy front desk environment.
   • Strong attention to detail in managing guest data, reservations, billing, and administrative tasks.

4. Problem-Solving and Decision-Making:

   • Strong problem-solving skills, especially in high-pressure situations, to make quick decisions and provide solutions that meet both guest needs and business goals.

5. Technology Proficiency:

   • Proficiency with property management systems (PMS), booking software, and other hotel management tools.
   • Comfortable with using technology for financial transactions, data entry, and guest services.

6. Multitasking:

   • Ability to handle a variety of tasks at once, including answering phones, checking in guests, resolving complaints, and managing front desk operations without sacrificing service quality.

7. Financial Acumen:

   • A strong understanding of financial processes related to the front desk, including billing, cash handling, and revenue management.

8. Time Management:

   • Ability to manage time effectively, ensuring that all tasks are completed on time and that no guest request goes unmet.

Educational and Experience Requirements

• Education: A high school diploma or equivalent is typically required. A Bachelor's degree in hospitality management, business administration, or a related field is preferred.
• Experience: Typically, a Reception Manager needs at least 2-3 years of experience in a front desk or guest service role, with some experience in a supervisory or managerial capacity.
• Certifications: Some roles may require certifications in hospitality or customer service, such as Certified Front Desk Representative (CFDR) or Hospitality Management certifications