Cashier

Roles and responsibilities

1. Transaction Processing

   • Payment Handling: Accurately processing payments from customers using various methods, including cash, credit cards, debit cards, mobile payments, or gift cards.
   • Giving Change: Calculating and providing the correct change when customers pay with cash.
   • Issuing Receipts: Providing customers with receipts, whether printed or digital, after completing transactions.
   • Handling Refunds/Exchanges: Processing returns, refunds, or exchanges in accordance with store policies, ensuring customer satisfaction while adhering to company guidelines.

2. Customer Service

   • Greeting Customers: Welcoming customers with a friendly attitude and assisting with any queries related to pricing, products, or services.
   • Answering Questions: Helping customers with information about products, promotions, or store policies.
   • Resolving Issues: Addressing any concerns or complaints from customers in a professional manner, often in collaboration with supervisors or managers.
   • Upselling or Suggesting Add-ons: Depending on the business, cashiers may suggest additional products or services to customers, such as promotions or related items.

3. Product Scanning and Item Handling

   • Scanning Merchandise: Scanning or entering product information accurately into the cash register or point-of-sale (POS) system.
   • Bagging Items: Packaging purchased items neatly and efficiently while ensuring that fragile or delicate items are handled properly.
   • Checking Prices: Verifying the correct prices for products or resolving any price discrepancies during checkout.
   • Managing Discounts or Coupons: Applying store discounts, loyalty program points, or coupons to customer orders accurately.

4. Cash Handling and Accountability

   • Managing Cash Drawer: Ensuring the cash drawer has the correct starting balance and maintaining it throughout the day by managing cash flow and counting money at the end of shifts.
   • Recording Transactions: Keeping accurate records of daily transactions for reconciliation at the end of the shift.
   • Bank Deposits: Some cashiers may be responsible for making bank deposits or preparing the till for the next day.

5. Maintaining a Clean and Organized Workspace

   • Workstation Organization: Keeping the cashier area clean and tidy, including clearing any clutter and restocking items like bags, receipt paper, and other supplies.
   • Sanitizing: In retail or food service settings, especially post-pandemic, cashiers are responsible for maintaining hygiene and sanitizing their workstations to ensure a safe environment for customers and staff.

6. Security and Loss Prevention

   • Monitoring for Theft: Keeping an eye out for suspicious activity, ensuring that merchandise is properly scanned and that no items are being stolen.
   • Reporting Suspicious Activity: Alerting supervisors or security staff if any theft or fraud occurs during the transaction process.

7. Compliance with Store Policies

   • Following Procedures: Ensuring all transactions comply with store procedures, including verifying identification for age-restricted products (such as alcohol or tobacco).
   • Adhering to Promotions: Applying any discounts or special offers accurately according to the store's current promotions or seasonal campaigns.
   • Following Health and Safety Regulations: Ensuring that all health and safety guidelines are followed, particularly in food service establishments or places where cashiers handle consumables.

Desired candidate profile

• Perform returns and special transactions through the POS system, ensuring all special offers have been applied correctly before being charged to the guest
• Keep the “register station” stocked with all necessary items
• Notify management of all guests’ POS System issues
• Consistently maintain a balanced cash drawer
• Process all guests’ payments by cash, credit cards, debit cards and/or gift vouchers
• Ensuring each waiter closes up any open checks they might have before their daily report has been printed off
• Filling out all waiters’ envelopes at the end of each night, performing all calculations including but not limited to CC Total, Cash Total and Tips Total
• Processing end of service calculations, doing end of shift and end of day revenue calculations
• Perform related duties as requested by the management team
• Report to work as scheduler working various shifts including but not limited to weekends, holidays and/or night shifts
• Supervise the Assistant Cashier
• In charge of the monthly payroll of the team
  

Qualifications

Your personality counts more than your CV …

• Hotel related experience field
• Admin knowledge
• Microsoft office
• Minimum of 1 experience in Food & Beverage area
• Pre-opening or major refurbishment experience in a similar operation
• Middle East experience