Barista

Roles and responsibilities

• Prepare and serve a variety of coffee beverages, including espresso, cappuccino, latte, and specialty drinks, in accordance with established recipes and standards.
• Provide exceptional customer service by greeting guests, taking orders accurately, and making personalized recommendations based on guest preferences.
• Operate espresso machines, grinders, and other coffee equipment with precision and efficiency.
• Maintain cleanliness and organization of the coffee station, including the brewing area, equipment, and service areas, in compliance with health and safety regulations.
• Monitor and replenish coffee supplies, including coffee beans, milk, syrups, and other ingredients, to ensure uninterrupted service.
• Collaborate with kitchen staff and other team members to coordinate food and beverage orders and deliver a seamless dining experience to guests.
• Uphold company policies and procedures, including cash handling, inventory management, and sanitation standards.
• Stay informed about coffee trends, brewing techniques, and product knowledge to enhance the guest experience and contribute to menu development.
• Assist with special events, promotions, and other hotel activities as needed.
• Maintain a positive attitude, work cooperatively with colleagues, and contribute to a professional and welcoming atmosphere.
  

Qualifications

Your personality counts more than your CV …

• Previous experience as a barista in a hotel, restaurant, café, or similar setting is preferred.
• Proficiency in operating espresso machines and other coffee equipment.
• Strong customer service skills with the ability to communicate effectively and interact courteously with guests and team members.
• Knowledge of coffee brewing techniques, beverage recipes, and quality standards.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Flexibility to work mornings, evenings, weekends, and holidays as required.
• Food handler's certification or willingness to obtain one.
• High school diploma or equivalent; additional education or training in hospitality or food service is a plus.

Desired candidate profile

• Coffee and Beverage Preparation

  • Espresso and Coffee Brewing: Operating espresso machines to prepare a variety of coffee-based drinks like espresso, cappuccinos, lattes, macchiatos, and americanos. Brewing coffee using various methods, including drip, French press, pour-over, or cold brew.
  • Beverage Customization: Preparing custom drinks based on customer preferences, such as adjusting the strength of coffee, using different milk options (e.g., oat, almond, soy), or adding flavored syrups.
  • Latte Art: Creating decorative designs with steamed milk on espresso drinks, such as hearts, flowers, or intricate patterns.
  • Non-Coffee Beverages: Preparing and serving non-coffee drinks such as tea, hot chocolate, smoothies, and juices.

• Customer Service

  • Greeting and Taking Orders: Welcoming customers, taking their orders, and providing recommendations based on their preferences or seasonal specials.
  • Handling Payments: Managing cash, card, or mobile payment transactions efficiently and accurately. Providing change and processing tips when applicable.
  • Personalized Service: Remembering regular customers' preferences, offering a friendly attitude, and engaging with customers to create a positive experience.
  • Complaints Resolution: Addressing any customer complaints or issues promptly, whether related to the taste of the coffee, wait time, or service, to ensure customer satisfaction.

• Maintaining Cleanliness and Organization

  • Cleaning Equipment: Regularly cleaning and maintaining coffee machines, grinders, blenders, and other equipment to ensure optimal performance. This includes descaling machines and checking water levels and filters.
  • Sanitizing Workstations: Keeping work areas clean and organized by wiping down counters, tables, and equipment, and disposing of waste in an efficient manner.
  • Stock Management: Ensuring that ingredients such as coffee beans, syrups, milk, and pastries are stocked and available. Replenishing supplies when necessary and keeping an eye on inventory levels.

• Preparation of Food Items

  • Baking and Serving Pastries: Some baristas may be required to serve light food items such as pastries, sandwiches, or snacks, depending on the café or coffee shop.
  • Working with Kitchen Staff: In some establishments, baristas collaborate with kitchen staff to ensure food items are served alongside drinks in a timely manner.

• Training and Skill Development

  • Coffee Knowledge: Staying informed about different coffee beans, roasts, and brewing methods, and sharing this knowledge with customers when asked.
  • Product Knowledge: Learning about new beverages, seasonal menu items, and any specials the shop is offering.
  • Continuous Improvement: Many baristas work to improve their craft, learning advanced coffee techniques like latte art or brewing methods to enhance the customer experience.