Reservation Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Managing staff and ensuring smooth day to day activities for reservation department
- Ensuring that quality of reservation is maintained in terms of guest details rates payment methods etc.
- Planning and using efficient organizational skills to run the daily operation.
- Supervising onthejob and weekly training held by team leader for all staff.
- To keep reservations staff informed on all changes or developments within the hotel and the company.
- To spotCheck reservations made the previous day and Check all VIP arrivals
- Training developing and motivating staff to increase productivity.
- To keep department informed of all changes in the customer profile rates strategies promotions and specials.
- Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
- Having a full working knowledge and ability to supervise train correct and demonstrate all duties and tasks in assigned place of work accordingly to the standards as set.
- Assisting to Reservations Manager/ Director of Revenue for preparing necessary reports documents duty roster and for other tasks might be required by management.
- Understands and utilizes a consistent approach to selling in order to support the sales team.
- Ensures a sales attitude is adopted
- Ensures and maintains the security of information relating to customers and personnel in the hotel.
- Complies with all company policies and procedures relating to guest services and all systems.
- Computer literate with excellent written and oral proficiency
- Sound knowledge of English language
- Tactful and patient.
- Able to communicate clearly and willing to help others
- Flexible and diplomatic when dealing with demanding and unreasonable guests
- Carry out any other reasonable task (which may not be stated here) as requested.
- Assist in Task Force Teams for new openings.
Qualifications :
Minimum one year experience with the same position in a 5 star hotel and University degree
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
