Store Manager

Roles and responsibilities

• Networks, supports recruiting, hiring, developing and retaining high-quality management and associates to fill store profiles and succession planning.
• Leads by example, trains, develops, and provides ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience.
• Organizes weekly staff meetings and daily briefings to recap store performance, and to communicate new company goals and strategies, as well as new store procedures and performance targets
  

Customer Experience/ Sales

• Ensures an excellent level of customer service is a priority at all times by executing and achieving the Customer Experience consistently through regular assessment, coaching, and follow-up with the team .
• Maintains visibility and leads by example on the selling floor to answer customer questions and support all selling functions.
• Implements all visual merchandising standards, directives, promotions, and overall cleanliness and organization of the sales floor and stockroom.
  

Drive Sales & Profitability

• Meets or exceeds profitability expectations for the store in sales, payroll, shrink, and conversion.
• Creates and executes strategies to maximize store sales and control expenses.
  

Operational Effectiveness

• Controls company assets by meeting all loss prevention measures (consistent management of inventory, in- and out-bound stock movements, sales, returns, exchange, store maintenance, etc).
• Executes and complies with all company policies and store procedures.
  

Required Skills

Required Skills to be successful

• Extensive experience in Sales, Marketing and Operations and working in the retail/ brand management industry specifically in Fashion.
• Sound in-depth knowledge of the market, brand positioning and trends.
• An understanding of the current economic situation and impacts of potential threats and competitors.
  

What equips you for the role:

Minimum Qualification and Knowledge:

Education : High school education or equivalent preferred

Minimum Experience:

Minimum two years of Store Manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals .

Job-Specific/Technical Skills required to complete the tasks:

• Good command of business English (written and verbal)
• Good computer skills (Outlook, Excel & SAP) and detailed report analysis skills
• Strong level of numeracy & literacy
• Some heavy lifting
• Scheduled shifts may require standing for a minimum of eight hours
• Strong Customer Service

Desired candidate profile

1. Team Leadership and Staff Management:

• Recruiting, training, and supervising store staff, including sales associates, cashiers, and stockroom employees.
• Setting performance goals for the team and providing regular feedback, guidance, and coaching to improve performance.
• Creating work schedules to ensure adequate staffing levels during peak hours and shifts.
• Promoting a positive and motivating work environment to retain talented employees and reduce turnover.

2. Sales and Profitability:

• Developing and executing strategies to meet or exceed sales targets and KPIs (Key Performance Indicators).
• Analyzing sales trends and customer data to optimize product assortment, pricing strategies, and promotions.
• Identifying opportunities for upselling and cross-selling products to increase average transaction value.
• Maintaining a focus on cost control and profitability, ensuring the store operates within budget.

3. Customer Service Excellence:

• Ensuring that customers receive exceptional service, addressing inquiries, complaints, and product-related issues promptly and professionally.
• Implementing strategies to enhance the in-store experience, such as visual merchandising, store layout, and customer engagement techniques.
• Promoting loyalty programs or special offers to encourage repeat business and increase customer retention.

4. Inventory and Stock Management:

• Overseeing inventory control, ensuring that stock levels are sufficient to meet customer demand without overstocking.
• Monitoring stock turnover, conducting regular stock takes, and working with suppliers to replenish stock in a timely manner.
• Ensuring stockroom organization and proper handling of merchandise to prevent damage or loss.
• Managing product displays and merchandising to maximize sales and improve the store’s visual appeal.

5. Visual Merchandising and Store Presentation:

• Ensuring that the store is consistently clean, well-organized, and visually appealing.
• Implementing visual merchandising guidelines and arranging products according to the latest promotions, seasonal trends, or store layout.
• Overseeing the display of new arrivals and promotions to catch the attention of customers and encourage impulse purchases.

6. Financial Management:

• Managing the store's budget, including tracking expenses, controlling labor costs, and monitoring overhead costs.
• Ensuring proper cash handling, including daily cash reconciliation, managing the cash register, and preparing bank deposits.
• Preparing and reviewing financial reports, sales forecasts, and budgetary goals to ensure the store meets its financial targets.
• Analyzing profit and loss statements and adjusting store operations accordingly to improve profitability.

7. Health and Safety Compliance:

• Ensuring the store complies with health and safety regulations, including proper employee training on safety procedures and maintaining a clean, hazard-free environment.
• Conducting regular safety audits and taking corrective actions when needed.
• Ensuring that all employees follow company policies on product handling, storage, and sanitation.

8. Administrative Duties:

• Managing administrative tasks such as employee records, performance reviews, scheduling, and other HR-related responsibilities.
• Completing weekly or monthly reports on sales performance, inventory levels, customer feedback, and staff performance.
• Communicating with senior management and corporate teams to report on the store’s performance, challenges, and opportunities.

9. Marketing and Promotions:

• Executing marketing strategies and promotional campaigns, such as seasonal sales, discounts, or new product launches, to drive foot traffic and increase sales.
• Collaborating with marketing teams to design and display advertisements and social media posts that align with store promotions.
• Organizing local events or customer engagement activities to increase brand awareness and build community loyalty.