Customer Service Representative
Posted on :
15-11-2024
Employer Active
1 Vacancy
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Job Description
We are seeking a dedicated and professional Customer Service Representative to join our team in Dubai. As the first point of contact for our customers you will play a crucial role in providing excellent service addressing inquiries and resolving issues efficiently. The ideal candidate is an Emirati national who is customerfocused has strong communication skills and is committed to delivering a positive customer experience.
Key Responsibilities:
- Handle incoming customer inquiries and provide accurate information on products services and policies
- Resolve customer issues promptly and professionally ensuring a high level of satisfaction
- Maintain records of customer interactions feedback and resolutions in the CRM system
- Collaborate with other departments to address and resolve complex inquiries or complaints
- Assist in customer onboarding guiding them through service features and best practices
- Proactively identify opportunities to enhance the customer experience and streamline service processes
- Follow company policies and procedures to ensure compliance in all customer service activities
Requirements:
- UAE national with Family Book (required for this role)
- Excellent verbal and written communication skills in Arabic and English
- Previous experience in customer service or a related field is a plus
- Proficient in using Microsoft Office and familiarity with CRM systems is advantageous
- Strong problemsolving skills with a customercentric approach
- Ability to handle a high volume of inquiries in a professional manner
Employment Type
Full Time
Key Skills
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