Director of Rooms

Roles and responsibilities

• Coordinate the organization and administrative functions in all areas of the Rooms Division.
• Oversee the operation and co-ordination of the operating department through their respective managers.
• Provide solutions to improve problem areas and assist in implementing corrective measures.
• Ensure that monthly financial outlooks and results are accurate and on target in particular monitoring all Rooms expenses to ensure that they are kept in line with budget.
• Coordinate the implementation of and enhancement to minimum standards of guest service.
• Strive to increase the level of guest satisfaction through associate development and quality image.
• Handle all guest concerns and ensure effective follow up.
• Monitor all VIPs, guests, and their requests.
• Handle all guest complaints expeditiously to complete resolution.
• Respond quickly to guest requests or complaints in a friendly manner, taking the appropriate action to resolve matters. Follow up to ensure complete guest satisfaction.
• Oversee employee and leader planning, recruitment, selection and development through goal development and coaching.
• Ensure staffing is maintained at an appropriate level to match business demand.
• Participate in all regular and ad hoc operational meetings and in the formulation of strategic business plans.
• Become involved and active within hotel committees and activities.
• Oversee performance reviews, training, and development of all Rooms Division staff to achieve hotel service quality standards.
• Motivate colleagues and establish a productive working environment at the hotel.
• Analyze reports and communicate information to staff and appropriate departments.
• Work closely with Maintenance Department to ensure processes are in place for immaculate and fully functioning guest rooms and public spaces.
• Ensure that colleagues are always attentive, friendly, helpful, and courteous to all guests, managers, and other colleagues.
• Network within the industry and keep up to date on current trends.

Desired candidate profile

• Work closely with Maintenance Department to ensure processes are in place for immaculate and fully functioning guest rooms and public spaces.
• Ensure that colleagues are always attentive, friendly, helpful, and courteous to all guests, managers, and other colleagues.
• Network within the industry and keep up to date on current trends.
  

Suitable candidate will be reporting directly to the Hotel Manager and should have a minimum of 4-5 years’ managerial experience in a similar position in luxury resorts or five-star hotels. He/She must have excellent knowledge of all aspects of Rooms Division Operations, excellent organizational and administrative skills. He/she must have excellent communication skills in all aspects professional and appropriate business appearance and presentation. Candidate should be knowledgeable in 5 Star Forbes and LQA. Strong in opera structure and financial acumen with TSA upselling scheme. An additional language will be highly regarded. Candidate should have bachelor’s degree in hospitality management. Middle East/GCC experience is an advantage.