In Room Dining Coordinator

Roles and responsibilities

We are seeking an enthusiastic and professional In-Room Dining Attendant to provide exceptional service to our hotel guests. The successful candidate will be responsible for delivering food and beverages to guest rooms, ensuring that all orders are accurate and presented according to hotel standards. You will also be responsible for maintaining a clean and organized work environment and handling guest interactions with professionalism.

Key Responsibilities:

• Take and confirm room service orders, providing recommendations when necessary.
• Deliver food and beverages to guest rooms in a timely and professional manner.
• Set up dining areas in guest rooms, ensuring the presentation is attractive and meets service standards.
• Handle guest requests and ensure all preferences, dietary restrictions, and special requests are fulfilled.
• Remove used service trays and maintain cleanliness in guest rooms and service areas.
• Promote menu items, daily specials, and upsell additional items to enhance the guest experience.
• Process payments, including cash and credit transactions, ensuring the accuracy of guest charges.
• Report any guest complaints, issues, or special requests to the In-Room Dining Supervisor.
• Ensure that service equipment, such as trays and carts, is clean and well-maintained.
• Collaborate with kitchen and other departments to ensure orders are completed accurately and delivered on time.

Qualifications:

• Previous experience in hospitality or customer service (room service, waitstaff, or front desk experience preferred).
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A friendly and professional attitude, with a focus on guest satisfaction.
• Ability to handle cash and process payments accurately.
• Ability to lift and carry heavy trays or carts, and stand or walk for extended periods.
• Basic knowledge of food and beverage items, with an understanding of dietary preferences and restrictions.

Desired candidate profile

The Attendant`s primary responsibility is to provide friendly and efficient service, fostering a welcoming and inviting atmosphere for all our guests while ensuring their overall satisfaction. This role entails keen attention to our guests' preferences and requirements, offering recommendations, and serving beverages and food with precision and efficiency, consistently upholding the restaurant's high standards.

About You

Preferred qualifications for this role include having at least 1 to 2 years of prior experience in a similar position within the luxury hotel or restaurant sector, with a preference for international experience. We are looking for candidates who exhibit excellent communication skills and a genuine dedication to and enthusiasm for the Food and Beverage industry. Additionally, a willingness to work flexible hours is expected.