Room Service Order Taker

Roles and responsibilities

The ideal candidate for the position of Ordertaker should have a minimum of 1 to 2 years of experience in a similar role within the context of a luxury hotel or restaurant. International experience is highly preferred, and exceptional communication skills are a must. Additionally, a willingness to work flexible hours is required to excel in this role.

About The Role

As a room service order taker, commonly known as an in-room dining order taker, your role is instrumental in ensuring that hotel and resort guests experience impeccable dining services in the comfort of their rooms. This position entails delivering exceptional customer service by warmly greeting guests, offering menu recommendations, and accurately recording their orders. You will work closely with kitchen and service staff to guarantee the prompt preparation and delivery of orders. A strong understanding of the menu, proficiency in upselling, and unwavering attention to order accuracy are fundamental to this role. You will also handle payments, maintain a hygienic workspace, professionally address guest complaints, and strictly adhere to food safety and hygiene standards. Effective communication, organizational skills, and flexibility to work diverse shifts, including evenings, weekends, and holidays, are essential.

Desired candidate profile

• Take and confirm room service orders, providing recommendations when necessary.
• Deliver food and beverages to guest rooms in a timely and professional manner.
• Set up dining areas in guest rooms, ensuring the presentation is attractive and meets service standards.
• Handle guest requests and ensure all preferences, dietary restrictions, and special requests are fulfilled.
• Remove used service trays and maintain cleanliness in guest rooms and service areas.
• Promote menu items, daily specials, and upsell additional items to enhance the guest experience.
• Process payments, including cash and credit transactions, ensuring the accuracy of guest charges.
• Report any guest complaints, issues, or special requests to the In-Room Dining Supervisor.
• Ensure that service equipment, such as trays and carts, is clean and well-maintained.
• Collaborate with kitchen and other departments to ensure orders are completed accurately and delivered on time.

Qualifications:

• Previous experience in hospitality or customer service (room service, waitstaff, or front desk experience preferred).
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A friendly and professional attitude, with a focus on guest satisfaction.
• Ability to handle cash and process payments accurately.
• Ability to lift and carry heavy trays or carts, and stand or walk for extended periods.
• Basic knowledge of food and beverage items, with an understanding of dietary preferences and restrictions.