Service Manager

Roles and responsibilities

• Agree a sales strategy for the sector, and identify priority opportunities and clients.
• Build relationships and develop new relationships with c-suite level clients and internal stakeholders
• Originate sales opportunity and work with Solutions team and LoS to shape the proposition and the solutions for the clients
• Work with the business to take new Managed Services solutions to market
• Generating and developing opportunities through to closure of a sale
• Leverage the support of the broader Managed Services Solutioning capability to build compelling go-to-market solutions
• Have the ability to identify opportunities for cross selling across existing engagements and client portfolios
  

Expected Skills

• Experience in architecting and selling of managed services deals in the financial services sector covering Banking & capital market, insurance and/or asset and wealth management
• Proven ability in origination of managed services opportunities
• Strategic thinker who can work with key accounts across the FS sector and identify opportunities to shape and sell managed services
• Experience in the end to end pursuit process from deal identification through to closing sales
• Highly collaborative and able to work across multi-disciplinary teams
• Comfortable in dealing with and influencing senior stakeholders, including challenging when necessary
• Proven experience of delivering commercial and business performance results at pace
  

Expected Competencies

• Strong communication skills and ability to build trusted relationships
• Strong financial services domain knowledge to lead conversations and create thought leaderships
• Executive level presence and influence
• Good negotiation skills
• Business and commercial acumen
• Able to demonstrate agility between complex deals and simplification of messages
  

Preferred Skills

• Proficient in written and spoken English. Arabic is a plus

Desired candidate profile

1. Proactive Support:

   • Monitoring: MSPs continuously monitor an organization’s infrastructure, networks, and systems to detect and resolve issues before they become major problems.
   • Preventive Maintenance: Regular updates, patches, and maintenance are carried out to ensure systems run smoothly and efficiently, reducing the likelihood of disruptions.

2. Cost Predictability:

   • Managed services typically involve a fixed monthly fee, providing cost predictability and helping businesses avoid unexpected expenses from IT issues.
   • By outsourcing these services, organizations can often reduce the overhead associated with maintaining an in-house IT team, especially for smaller or medium-sized businesses.

3. 24/7 Support and Availability:

   • Many managed service providers offer around-the-clock support, ensuring that any system issues or technical challenges can be addressed promptly, regardless of the time of day.
   • This is particularly important for businesses operating in industries that require high availability and minimal downtime (e.g., healthcare, finance, e-commerce).

4. Scalability:

   • As businesses grow or face changing demands, managed services are often scalable, enabling organizations to add or reduce resources as needed without the need to hire additional staff or purchase hardware.
   • This flexibility allows businesses to adjust their IT needs in real-time.

5. Expertise and Specialization:

   • Managed services provide businesses access to specialized skills and knowledge in areas like cybersecurity, data protection, cloud infrastructure, and software management.
   • MSPs often employ teams of experts who stay up to date with the latest technologies and best practices.

6. Security and Compliance:

   • Many MSPs offer security services like firewalls, data encryption, vulnerability scanning, and incident response to protect sensitive business data from cyber threats.
   • Providers also help organizations ensure they remain compliant with relevant industry standards and regulations (e.g., GDPR, HIPAA, PCI-DSS).