Engagement Manager

Roles and responsibilities

• Support senior leadership in assessing risks associated with client engagements, including reputational, contractual, and legal risks
• Assist in the review of engagement panels, helping to identify potential exposures PwC could face
• Provide input on contract clauses, evaluating them from a risk perspective and ensuring clarity on liability caps, profitability calculations, and risk mitigation measures
• Collaborate with engagement teams to understand the nature of services provided and ensure risk is managed throughout the delivery process
• Help monitor and manage risks in Deals, including reputational and service permissibility risks, working under the guidance of senior risk managers
• Contribute to ensuring engagements align with PwC’s risk policies and procedures, identifying areas of concern and proposing mitigating actions
• Stay informed about emerging risks and technologies that could impact engagements, particularly in the context of PwC’s transformation initiatives
• Prepare reports and analysis to support risk assessments and decision-making by senior leadership
• Participating in delivering training to staff across Deals
  

Requirements

• Experience in a risk management or client advisory role, preferably within a Big 4 or similar professional services environment
• Solid understanding of contract management, including liability, profitability, and legal exposure in client engagements
• Knowledge of risk management principles, with an ability to identify and manage risks across a range of engagements
• Strong communication skills, with the ability to provide clear, concise insights to senior stakeholders
• Ability to collaborate effectively with teams to ensure risks are appropriately addressed in engagement planning and delivery
• Professional certifications in risk management or legal advisory services are an advantage
• Familiarity with PwC’s service offerings, market positioning, and client engagement practices
• Motivated to build excellent working relationships and meet deadlines successfully in a fast paced & dynamic environment
• Proficient in English, Arabic speaking considered a plus

Desired candidate profile

1. Quality Control and Assurance

• Monitoring Compliance: Ensure that all engagements comply with internal quality standards, professional guidelines, and relevant regulatory requirements (e.g., IFRS, GAAP, SOX, or industry-specific regulations).
• Quality Reviews: Perform or assist with the review of engagements, such as financial audits, consulting projects, or other client deliverables, to assess whether they meet the firm's standards for accuracy, completeness, and quality.
• Documentation and Reporting: Ensure that all work papers, engagement files, and deliverables are well-documented, clear, and in compliance with the firm's quality control policies.

2. Risk Management

• Identifying Risks: Identify and flag any potential risks in the engagement process, such as compliance issues, client relationship risks, or operational inefficiencies.
• Risk Mitigation: Assist engagement teams in identifying and addressing potential issues early on to avoid adverse outcomes. This may include recommending changes to methodology, resources, or procedures.

3. Process Improvement

• Continuous Improvement: Evaluate engagement processes and procedures, and suggest improvements to increase efficiency and effectiveness while maintaining quality.
• Best Practices: Develop and promote the use of best practices for conducting client engagements. This can involve recommending improved methodologies, new tools, or training resources to enhance the quality of work produced by the team.

4. Collaboration with Engagement Teams

• Support for Teams: Collaborate with audit, consulting, and project teams to ensure that they are adhering to quality standards. Provide support and guidance where necessary.
• Training and Development: Provide training to junior associates or engagement team members on quality assurance processes, methodology, and best practices. Help them develop a strong understanding of quality standards within the firm.

5. Client Relationship Management

• Client Communication: Act as a point of contact for clients regarding engagement quality, ensuring that any concerns or issues are addressed promptly and professionally.
• Feedback Management: Gather feedback from clients and internal stakeholders regarding the engagement process and quality of service. Use this feedback to improve future engagements.

6. Regulatory and Compliance Oversight

• Regulatory Updates: Stay informed about changes in industry regulations and quality control standards that may impact engagements.
• Compliance Audits: Periodically perform audits or reviews of engagement files to ensure compliance with relevant regulations and standards (e.g., financial reporting, tax compliance, etc.).

7. Engagement Documentation and Reporting

• Engagement Reviews: Participate in internal reviews of client engagements, ensuring that all work is completed on time and within the scope of the engagement. Review final reports and presentations to ensure consistency with client expectations.
• Report Preparation: Assist in preparing or reviewing reports to senior management or regulatory bodies on the findings of quality assurance reviews, compliance checks, or audits.