Software Engineering

Roles and responsibilities

• Take part in application development projects and bugfixes in coordination with the development team to ensure the stability and performance of the application(s).
• Perform 2nd and 3rd line support activities for the application(s) in coordination with the Development Team and Helpdesk.
• Manage incidents, proactive alerts, change requests, and service requests, ensuring compliance to the enterprise architecture, production processes & framework and other Group standards.
• Ensure incidents and requests are resolved/fulfilled within agreed service levels and, where applicable, that workarounds are provided to minimise business impact with timely escalations to the next level of support, for faster resolution.
• Ensure follow-ups with and updates to external and internal customers are done in a proactive, timely and professional manner.
• Produce and maintain clear documentation on application functionality and support procedures in the Knowledgebase.
  

Skills And Qualifications

• A Bachelor’s degree, preferably related to computer science or equivalent.
• Working knowledge of OOP, C#, Rest APIs, .Net core, WPF, WCF and .Net framework (WPF and MSSQL are mandatory requirements)
• Minimum 3 years of experience in software development
• 2+ years of production support experience in application, software or technical services disciplines.
• Good knowledge of Microsoft Azure cloud hosting and container-based solutions (Eg: Service Fabric, Azure Kubernetes)
• Experience working on RDBMS and No-SQL databases
• Knowledge of incident, problem and change management processes and a good understanding of ITIL best practices. ITIL foundation certification will be considered a plus, but not mandatory.
• Previous experience developing and supporting solutions in the supply chain, shipping and logistics domains will be considered a plus.
• Exposure to application development, integration, testing and release will be considered a plus.
• Knowledge of APM (Application Performance Monitoring) and related tool exposure will be an advantage.
• Working knowledge of Agile and DevOps methodologies
  

Other Expectations

• Excellent written and verbal communication skills in English.
• Self-starter, proactive, positive, creative, and flexible.
• Ability to learn and apply new technologies as and when required.
• Should be able to adapt quickly to changes in business requirements and work in an agile environment.
• Professional behavior at work.
• Cultural awareness within a multi-cultural corporate environment

Desired candidate profile

• Programming Proficiency: Expertise in programming languages such as Java, Python, C++, JavaScript, or others relevant to the project.

• Software Development Life Cycle (SDLC): Strong understanding of SDLC methodologies, including Agile, Scrum, and Waterfall, to effectively manage projects.

• Problem-Solving Skills: Ability to analyze complex problems and develop efficient, effective solutions through coding and debugging.

• Version Control Systems: Proficiency in tools like Git to manage code changes and collaborate with other developers.

• Database Management: Knowledge of database systems (e.g., SQL, NoSQL) and experience in writing queries and managing data.

• Software Design Principles: Familiarity with design patterns, object-oriented programming, and software architecture principles to create scalable and maintainable applications.

• Testing and Quality Assurance: Experience with writing unit tests, conducting code reviews, and implementing quality assurance practices to ensure software reliability.

• Collaboration Skills: Ability to work effectively in cross-functional teams, communicating technical concepts to non-technical stakeholders.

• Continuous Learning: Commitment to staying updated with emerging technologies, frameworks, and best practices in software development.

• Attention to Detail: Strong focus on writing clean, efficient, and well-documented code to facilitate collaboration and future maintenance.