SYSTEM ADMINISTRATOR
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Job Description
* Analyse business needs and requirements to plan and conduct server maintenance and supporting systems. Ensuring overall system and server uptime availability reliability and security.
* Provide input to implementation plans and standard operating procedures as they relate to Server administration. Set up User accounts and workstations and Monitor performance and maintain systems according to requirements.
* Follows IT operations processes change management patch management incident and problem management capacity management
* Perform server administration tasks including user/group administration security permissions group policies print services research event log warnings and errors and resource monitoring ensuring system architecture components work together seamlessly.
* Provide input to the Risk Management Framework process activities and related documentation (e.g. system lifecycle support plans concept of operations operational procedures and maintenance training materials).
* Responsible for preventive maintenance on Windows operating systems as well as repair to system/environmental problems
* Accomplishes organizational goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
* Accomplishes organizational goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
Requirements
* Determining how a system should work securely (including its resilience and dependability capabilities) and how changes in conditions operations or the environment will affect the security posture.
* Strong problemsolving skills and ability to apply these skills to identify and resolve anomalies in system functionality and performance.
* Cloud computing skills: Familiarity with cloud applications like Office365 Azure.
* Regularly exercises discretion and good judgment in the performance of other essential job functions.
* Implement new processes with the goal to optimize system security.
* Stay up to date with latest system technology and trends.
Leadership and Management: - Oversee the Ticketing Unit, providing guidance and support to team members to achieve operational goals. Ticketing Strategy Development: - Develop and implement ticketing strategies that maximize revenue while ensuring a seamless visitor experience. System Management: - Manage and optimize ticketing systems and platforms, ensuring they are user-friendly and integrated with other departmental systems. Customer Experience Enhancement: - Monitor customer feedback and ticketing performance metrics to identify areas for improvement in visitor services. Project Management: - Lead discussions with site managers to gather requirements and manage ticketing software projects. Oversee project timelines, budgets, and vendor coordination. Business Analysis: - Translate business requirements into technical specifications for ticketing implementation. Conduct gap analysis and recommend solutions. Collaboration: - Work closely with other departments, including marketing, operations, and events, to coordinate ticketing for special events and exhibitions. UX Design: - Collaborate with UX designers/agencies to create user-friendly ticketing flows. Implement continuous improvements based on user feedback. Reporting and Analysis: - Prepare regular reports on ticket sales, visitor demographics, and trends to inform strategic decision-making. Track system performance, user satisfaction, and revenue. Budget Management: - Assist in the development and management of the ticketing budget, ensuring cost-effective operations. Training and Development: - Train and develop staff on ticketing processes, customer service standards, and system usage. Compliance and Security: - Ensure compliance with all relevant regulations and security protocols related to ticket sales and visitor access.
Employment Type
Full Time
