Housekeeping Attendant

Roles and responsibilities

• Receive work assignment, keys and supplies from the supervisor and sign the key log book accurately
• Clean rooms and bathrooms, performing any combination of the following duties
• Keep fire exits and stair ways clear of any obstruction
• Check and report any maintenance work required immediately
• Pick up any litter from corridors and pathways
• Vacuum carpet and upholstered furniture, dust and wipe furniture, empty ashtrays and wastebaskets
• Make bed, wash sink, bathtub, toilet, tiles, mirrors and floor and polish brass and metal
• Replenish bathroom supplies and room supplies
• Tidy and arrange neatly guest toilet articles on vanity top and spot cleans carpet when necessary
• Clean and keep the guest corridors, service pantries and service areas neat and tidy at all times
• Remove Room Service tray and trolley from guestroom and corridors
• Inform valet service to collect guests clothes for laundry, dry cleaning or pressing services
  

Skills

Education, Qualifications & Experiences

You should ideally have a vocational training within the Housekeeping Department of a hotel. Good command of English is an advantage.

Knowledge & Competencies

The ideal candidate will be a friendly, caring, dedicated individual with good cross cultural sensitivity and the willingness to put in an extra effort and time when required, as well as the passion to serve customers. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies-

Desired candidate profile

• Attention to Detail: Ability to notice and address cleanliness issues and ensure high standards of hygiene.

• Time Management: Skills in efficiently managing time to complete cleaning tasks within set schedules.

• Cleaning Techniques: Knowledge of effective cleaning methods and proper use of cleaning equipment and chemicals.

• Physical Stamina: Capability to perform physically demanding tasks, including lifting, bending, and standing for extended periods.

• Communication Skills: Ability to communicate effectively with team members and guests, addressing any inquiries or concerns.

• Organization: Strong organizational skills to keep supplies stocked and manage cleaning schedules.

• Customer Service: Friendly demeanor and approachability to enhance guest satisfaction and address special requests.

• Safety Awareness: Understanding of health and safety regulations related to cleaning and handling hazardous materials.

• Problem-Solving: Ability to identify and resolve issues, such as maintenance problems or guest complaints.

• Teamwork: Collaborative skills to work effectively with other housekeeping staff and departments.