Housekeeping Assistant Manager

Roles and responsibilities

An opportunity has arisen for a Housekeeping Assistant Manager to join Jumeirah Mina Al Salam. The Assistant Manager will be responsible for assisting the Executive Housekeeper and Assistant Executive Housekeeping in smooth and efficient operation of the Housekeeping department, ensuring maximum Guest satisfaction and adhering to the standards required by the hotel and assist in the planning process. The main duties and responsibilities of this role:

• Is responsible for the supervision and coordination of the housekeeping attendants by making sure that these services are available and carried out with the utmost efficiency.
• Helps in maintaining record of all deep cleaning work i.e. window cleaning, carpet shampooing, drapery cleaning, mattress turning, bedspread cleaning, blanket cleaning and general rooms cleaning.
• Conducts inspections of corridors, public areas, back of the house and rooms to ensure proper cleaning.
• Handles guest complaints in accordance with the customer feedback SOP’s. reporting all complaints to the Executive Housekeeper and/or Housekeeping Manager.
• Demonstrate commitment to the development and implementation of the QMS system and continual improvement of it’s effectiveness by:
• Communicating to colleagues the importance of meeting customer as well as regulatory & statutory needs.
• Ensures that responsibilities and authorities are defined and communicated within the organization.
• Ensures that all colleagues report for duty punctually wearing the correct uniform and nametag at all times.
• Supervises the colleagues with the department ensuring that the correct standards and methods of service are maintained.
• Ensures that all colleagues have a complete understanding of and of and adhere to the hotel’s policy relating to fire, hygiene, health and safety.
• Conducts colleagues' evaluations for all housekeeping staff to review their general performance, discuss existing performance and areas of improvements by conducting probationary, bi-monthly and yearly appraisals.
• Develops training plan that enhance staff performance and motivate them to be more effective in their work.
• Assists in all the administrative aspects of the department ensuring that necessary clear and concise records are maintained.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• UAE National as per government requirements.
• 2 years' experience in a junior management role within housekeeping in a 4/5 star hotel.
• Work experience within another guest facing department within the hotel industry.
• Communication skills in English are essential
• Good experience in Microsoft Office

Desired candidate profile

1. Supervision of Staff: Assisting in managing housekeeping staff, including hiring, training, scheduling, and evaluating performance.

2. Quality Control: Ensuring that cleaning standards are maintained across all areas, conducting inspections, and addressing any deficiencies.

3. Daily Operations: Overseeing daily housekeeping operations, including room cleaning, laundry services, and public area maintenance.

4. Inventory Management: Monitoring and managing inventory of cleaning supplies and equipment, placing orders as needed to ensure adequate stock.

5. Budget Assistance: Assisting in budget management, tracking expenses, and finding cost-effective solutions without compromising quality.

6. Guest Interaction: Addressing guest inquiries or concerns related to housekeeping services and ensuring a positive guest experience.

7. Training and Development: Providing ongoing training to staff on cleaning techniques, safety protocols, and service excellence.

8. Health and Safety Compliance: Ensuring that all housekeeping practices comply with health and safety regulations, including proper handling of chemicals and equipment.

9. Problem-Solving: Addressing and resolving operational issues that arise in the housekeeping department.

10. Reporting: Assisting in the preparation of reports related to housekeeping operations, staff performance, and guest feedback.

Key Skills

1. Leadership: Strong ability to lead and motivate a team, fostering a positive and productive work environment.

2. Attention to Detail: Ensuring thoroughness in cleaning and maintenance tasks to meet high standards.

3. Organizational Skills: Managing multiple tasks and priorities effectively, especially during busy periods.

4. Communication: Excellent verbal and written communication skills for interacting with staff and guests.

5. Problem-Solving: Ability to identify issues and implement effective solutions quickly.

Qualities

• Customer Focus: A strong commitment to providing exceptional service and enhancing the guest experience.
• Dependability: Being reliable and ensuring that tasks are completed to high standards.
• Adaptability: Flexibility to adjust to changing needs and priorities within the housekeeping department.