Workforce Manager

Roles and responsibilities

An opportunity has arisen for a Productivity Manager to join Madinat Jumeirah Resort. The main duties and responsibilities of this role:

• Develop and implement workforce planning strategies based on occupancy levels and F&B covers.
• Optimize staffing schedules to ensure adequate coverage during peak and off-peak times.
• Collaborate with department heads to forecast labor needs and adjust workforce plans accordingly.
• Develop and manage a comprehensive project plan that outlines all phases of the productivity tool implementation, including scope, timelines, resources, and deliverables. Ensure that the plan aligns with organizational objectives and stakeholder expectations.
• Primary driver and lead for the execution of the project by coordinating with cross-functional teams, monitoring progress, and ensuring that milestones are met on time and within budget. Address any issues or roadblocks promptly to keep the project on track.
• Engage with key stakeholders (such as department heads, IT, HR, and end-users) to gather requirements, provide updates, and ensure that their needs are addressed throughout the implementation process. Facilitate regular meetings and communication to keep everyone informed and involved.
• Develop and execute a training and support program to ensure that all users are proficient in using the new productivity tool. This includes creating training materials, conducting workshops, and providing ongoing support to address any questions or issues that arise post-implementation.
• Monitor and analyze productivity metrics, including labor costs, F&B covers, and occupancy rates.
• Conduct regular audits to assess operational efficiency and identify areas for improvement.
• Prepare and present productivity reports to senior management.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor’s degree in hospitality management, Business Administration, or a related field.
• Minimum of 5 years of experience in a productivity or operations management role within the hospitality industry.
• Proficiency in workforce management software and productivity tools.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Strong leadership and team management abilities.

Desired candidate profile

1. Performance Analysis: Monitoring and analyzing workforce productivity metrics to identify areas for improvement.

2. Strategic Planning: Developing strategies and initiatives aimed at enhancing employee performance and operational efficiency.

3. Process Improvement: Evaluating existing workflows and processes, recommending enhancements to streamline operations.

4. Training and Development: Identifying training needs and coordinating programs to develop employee skills and competencies.

5. Collaboration: Working closely with department heads to align productivity goals with overall business objectives.

6. Change Management: Leading initiatives to implement new technologies, processes, or practices that enhance workforce productivity.

7. Reporting: Preparing reports and presentations for upper management on productivity metrics, initiatives, and outcomes.

8. Employee Engagement: Fostering a positive work environment and culture that encourages high performance and employee satisfaction.

9. Resource Allocation: Ensuring the effective allocation of resources (human and material) to meet productivity targets.

10. Compliance and Standards: Ensuring that all productivity initiatives comply with relevant regulations and company policies.

Key Skills

1. Analytical Skills: Ability to analyze data and trends to make informed decisions regarding workforce productivity.

2. Leadership: Strong ability to lead and motivate teams, promoting a culture of accountability and high performance.

3. Communication: Excellent verbal and written communication skills for effectively conveying ideas and strategies to stakeholders.

4. Project Management: Proficiency in managing projects, timelines, and resources to achieve productivity goals.

5. Problem-Solving: Strong critical thinking skills to identify issues and implement effective solutions.

6. Change Management: Experience in managing change initiatives and helping employees adapt to new processes.

7. Technical Proficiency: Familiarity with productivity software and tools for tracking and analyzing performance metrics.