Assistant Outlet Manager

Roles and responsibilities

An opportunity has arisen for an Assistant Outlet Manager to join the Blind Tiger (Bar) Team in Jumeirah Al Naseem. The main duties and responsibilities of this role:

• Manages day-to-day operation of the department, ensuring all service standards are met in line with standard operating procedure and they are followed in a courteous yet professional manner, providing delightful and engaging services to all guests.
• Responsible and accountable for ensuring that all Guests are served as per the brand standard. Assist the Outlet Manager in continuously growing the business.
• Engages in guest interaction in a sensitive and appropriate manner; creates personalized experiences; establishes a network of regular guests and keeps relevant and accurate records.
• Ensures all resources for an efficient operation are in place; takes routine inventories and re-orders operating supplies when necessary.
• Ensures that cash is always safeguarded, and all paperwork is completed, filled and kept up to date in accordance with company policy.
• Closely monitors the cashiering function of the outlet and ensures compliance with Cashiering Procedures.
• Ensures all orders associated with Operations, F&B, Refurbishment, Culinary etc. are placed on time and in line with budget and business requirements.
• Must understand a General Ledger and be able to highlight and investigate any issues. Should be able to understand the budgetary requirements and deficits.
• Assists the Outlet Manager in preparing annual plans and forecasts and managing expenses to meet departmental budgetary goals. Maximize profitability & revenue by controlling labour and expenses.
• Makes suggestions to increase the market share for the Outlet thus optimizing profits and increasing sales.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 2 years experience in an Assistant Outlet Manager role with a strong F&B background in a standalone/branded restaurant.
• Fluent in English and an additional international language is a plus.
• Passion for delivering exceptional dining experiences.
• Good financial acumen, including experience with budgeting, cost control, and increasing profitability.

Desired candidate profile

1. Staff Supervision: Assisting in managing and training staff, ensuring they provide high-quality service and adhere to company standards.

2. Operational Support: Helping to manage daily operations, including opening and closing procedures, inventory management, and maintaining cleanliness.

3. Customer Service: Addressing guest inquiries and complaints promptly, ensuring a positive experience for all customers.

4. Sales and Promotions: Assisting in implementing promotional strategies and monitoring sales performance.

5. Financial Management: Supporting budget management, including monitoring expenses, processing payments, and handling cash.

6. Quality Control: Ensuring that products and services meet quality standards and that health and safety regulations are followed.

7. Reporting: Assisting in preparing reports on sales, inventory, and staff performance for the Outlet Manager.

8. Collaboration: Working closely with the Outlet Manager and other departments to coordinate services and improve operations.

9. Problem-Solving: Addressing operational challenges and contributing to solutions in a fast-paced environment.

Key Skills

1. Leadership: Ability to motivate and guide staff to achieve operational goals.

2. Communication: Strong verbal and written communication skills for effective interaction with guests and team members.

3. Customer Service: A commitment to providing exceptional service and ensuring guest satisfaction.

4. Multitasking: Skillful in managing multiple tasks and priorities simultaneously.

5. Attention to Detail: Ensuring that all aspects of service and operations are executed with precision.

6. Time Management: Efficiently organizing tasks to meet deadlines and enhance service delivery.

7. Basic Financial Acumen: Understanding financial processes and reporting to assist in budget management.