Recreation Leader

Roles and responsibilities

• Genuine service personality, with high EQ.
• Minimum 2 years of similar experience in a 5-star hospitality industry.
• Minimum 2 years of supervisory experience for those required to manage teams.
• A strong command of spoken English is required; additional language is an asset.
• Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
• Ensure all operational tasks are conducted in line with the service standards and procedures.
• Go the extra (s)mile where possible.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro-actively communicate with fellow Ambassadors, always with the guests interests at heart.
  

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.

Desired candidate profile

1. Program Promotion: Actively promote recreational programs, events, and activities to the community.
2. Guest Engagement: Interact with participants to encourage involvement and gather feedback about programs.
3. Assistance and Support: Provide information about schedules, registrations, and available facilities, ensuring a positive experience for all participants.
4. Event Coordination: Assist in planning and executing recreational events, ensuring they run smoothly and meet community needs.
5. Safety and Compliance: Ensure that all activities comply with safety regulations and organizational policies.

Essential Skills:

• Communication: Strong verbal skills for effective interaction with community members.
• Interpersonal Skills: Ability to build rapport and connect with diverse audiences.
• Organizational Skills: Capability to manage events and activities efficiently.
• Knowledge of Recreation: Understanding of recreational programming and community interests.
• Enthusiasm: A genuine passion for recreation that inspires others to participate.