Front Office Executive

Roles and responsibilities

This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms and other facilities, by delighting them from Check in until Check out.

What You Will Need To Succeed

• Genuine service personality, with high EQ.
• Minimum 4 years’ experience in Hospitality industry.
• Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry.
• Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
• A minimum of 1 – 3 year experience in a similar position in a 5-star hospitality company.
  

PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST

• Conduct all operational tasks in Front Office while living up to service standards and procedures.
• Go the extra (s)mile where you can.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.
  

COMPETENCIES

• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability
  

What We Believe In

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.

Desired candidate profile

1. Guest Reception: Welcoming guests upon arrival and assisting with check-in and check-out processes.
2. Reservations Management: Handling room bookings, cancellations, and modifications efficiently.
3. Customer Service: Addressing guest inquiries, providing information about the property and local attractions, and resolving any issues.
4. Communication Hub: Acting as a central point for communication between guests and other departments, such as housekeeping and maintenance.
5. Financial Transactions: Managing billing, processing payments, and handling cash or electronic transactions.

Essential Skills:

• Communication: Strong verbal and written skills for effective guest interaction.
• Problem-Solving: Ability to address guest concerns quickly and efficiently.
• Multitasking: Handling multiple responsibilities in a fast-paced environment.
• Attention to Detail: Ensuring accuracy in reservations, billing, and guest information.
• Technical Proficiency: Familiarity with property management systems (PMS) and other relevant software.