Accounts Receivable Manger

Roles and responsibilities

• Develop and implement a comprehensive receivables management strategy aligned with overall business objectives.
• Oversee the entire receivables lifecycle, including invoicing, collections, and dispute resolution. Implement effective collection strategies to minimize outstanding balances and optimize cash flow.
• Analyze receivables data to identify trends, potential risks, and opportunities for improvement to optimize collection strategies and reduce write-offs. Identify opportunities to streamline receivables processes, reduce errors, and improve efficiency to enhance operational effectiveness and reduce costs.
• Lead the termination process, ensuring compliance with contractual obligations and timely settlement of accounts.
• Oversee efficient payment support to customers, addressing inquiries and resolving payment issues promptly.
• Build strong relationships with customers to address concerns, resolve disputes, and encourage timely payments to improve customer satisfaction and loyalty.
• Implement and maintain effective receivable management systems and tools to support operations and improve data accuracy.
• Oversee cases of late payments, compensation, service charge payments and buy outs diligently determining appropriate fees and waivers in strict adherence to established policies, thereby maintaining financial integrity and fairness.
• Liaise with clients to resolve late payment situations, employing effective communication and negotiation skills to achieve mutually beneficial agreements and uphold positive client relationships.
• Oversee the accurate processing of waivers and adjustments and document each transaction to ensure a transparent and auditable record of financial activities and decisions.
• Ensure adherence to all relevant financial and accounting regulations to maintain compliance and mitigate risks.
• Prepare accurate and timely reports on receivables performance, including aging analysis, bad debt write-offs, and collection efforts to inform decision-making and monitor performance.

Qualifications, Experiences, Skills:

• Bachelor’s degree in Business/ Real Estate/ Finance; Master’ degree preferred
• Certified Customer Experience Professional (CCXP) / Customer Relationship Management (CRM) Certification/ Certified Customer Service Professional (CCSP) – preferred
• In-depth knowledge of real estate industry payment practices and procedures
• Proficiency in MS Office suite, particularly MS Excel; relevant accounting software or systems (preferred)
• Proficiency in utilizing financial software and systems for advanced payment processing and reconciliation.
• Conversant with CRM system (YARDI)/ Sales force
• Excellent verbal and written communication skills.
• Customer Centric approach
• Detail-oriented and Team player
• Excellent time management skills
• Relationship building
• Be able to handle multiple tasks and meet deadlines.
• Ability to prioritize collections efforts based on the urgency of outstanding payments.
• Strong analytical and problem-solving abilities, capable of addressing intricate payment-related issues.

Desired candidate profile

• Financial Acumen: Deep understanding of financial principles related to accounts receivable, accounts payable, cash flow management, and overall financial strategy.

• Receivables Management: Expertise in optimizing accounts receivable processes, including invoicing, collections, and credit risk assessment to enhance cash flow.

• Liabilities Management: Proficiency in managing accounts payable and liabilities, ensuring timely payments while optimizing cash reserves.

• Strategic Planning: Ability to develop and implement strategies for effective receivables and liabilities management that align with organizational goals.

• Data Analysis: Strong analytical skills to assess financial data, identify trends, and make informed decisions to improve financial performance.

• Regulatory Compliance: Knowledge of relevant financial regulations and compliance requirements affecting receivables and liabilities.

• Risk Management: Skills in identifying and mitigating financial risks associated with credit, collections, and liabilities management.

• Technology Proficiency: Familiarity with financial software and ERP systems to enhance operational efficiency and reporting capabilities.

• Team Leadership: Strong leadership and people management skills to guide and develop finance teams, promoting a culture of excellence.

• Communication Skills: Excellent verbal and written communication skills for interacting with internal stakeholders, clients, and external partners.

• Cash Flow Forecasting: Ability to forecast cash flow needs and manage liquidity effectively to support business operations.

• Project Management: Experience in managing projects related to receivables and liabilities initiatives, ensuring timely execution and alignment with strategic objectives.