Soft Services Manager

Roles and responsibilities

• Formulate and execute strategies for cleaning and waste management services that align with organizational goals and sustainability initiatives.
• Establish and update policies and procedures for soft services to ensure compliance with health and safety regulations.
• Oversee the budget for soft services, ensuring cost-effective operations without compromising on service quality.
• Identify and implement innovative solutions and best practices in the field of facility management, particularly in cleaning and waste disposal.
• Ensure that all soft services are delivered efficiently and effectively, meeting the set standards.
• Regularly analyze and optimize workflows for increased efficiency in Soft Service management processes.
• Prepare status reports of site condition and improvement initiatives.
• Manage contracts with external service providers, ensuring they fulfil their contractual obligations and deliver high-quality services.
• Conduct regular inspections of facilities to assess the quality of services and identify areas for improvement.
• Develop and maintain emergency response plans for soft services.
• Ensure compliance with environmental and health regulations; prepare and submit relevant reports to higher management.
• Champion the adoption of sustainable and environmentally friendly cleaning and waste disposal practices. develop and implement waste reduction and recycling.
• Generate detailed reports on the performance and efficiency of Soft-services and maintain comprehensive records of all operational activities, audits.
• Coordinate with suppliers to ensure a steady supply of necessary materials and equipment and monitor and control inventory costs while ensuring the availability of quality supplies.
• Oversee the proper handling and disposal of hazardous waste materials.
• Managing and monitoring the quality of execution and performance of related service providers (pest control, Waste Management, custodial and high-level cleaning, landscaping)
• Ensuring contracted volume and scope of works stated in Annual Maintenance contract is delivered in full amount, addressing the in-compliance or bad performance.
• Monitoring contractor’s KPI and acting in case of low performance.
• Reviewing and finalizing the contracts and scope of work related to Soft services.
• Conducting verification inspections of completed works. Ensuring all activities performed comply with local laws, statutory regulations, and relevant codes.

About you:

The preferred candidate for this role should possess the following experience and credentials:

• Minimum 2-year experience in soft services in relevant industries.
• Should have experience in handling third party services for cleaning, waste management, land scaping and HSE.
• Team management experience
• Knowledge of local laws and regulations in waste management and soft services
• Good communication skills

Desired candidate profile

• Operational Management: Expertise in overseeing the daily operations of soft services, including cleaning, maintenance, security, and catering.

• Strategic Planning: Ability to develop and implement long-term strategies to improve service delivery and optimize costs.

• Budget Management: Proficiency in managing budgets, forecasting expenses, and ensuring cost-effectiveness in service operations.

• Vendor Management: Skills in selecting, negotiating with, and managing relationships with external service providers and contractors.

• Quality Assurance: Ability to establish and maintain service quality standards, ensuring compliance with health, safety, and regulatory requirements.

• Team Leadership: Strong leadership skills to manage and develop teams, promoting a culture of excellence and accountability.

• Customer Focus: Commitment to understanding and meeting the needs of internal clients and stakeholders, enhancing user satisfaction.

• Communication Skills: Excellent verbal and written communication skills to interact effectively with staff, vendors, and stakeholders.

• Problem-Solving: Strong analytical and problem-solving skills to address operational challenges and implement effective solutions.

• Project Management: Experience in managing projects related to soft services, ensuring timely execution and alignment with organizational goals.

• Sustainability Practices: Knowledge of sustainable practices in service delivery, including waste management and energy efficiency.

• Adaptability: Ability to adapt to changing organizational needs and implement new technologies or processes as required.