Hire Desk Specialist

Responsibilities:

• Understands and perform all “rental cycle” tasks with the rental desk teams this includes but not limited to transport & logistics telematics monitoring administration related to hire desk operations account release request with credit control team.
• Understands and perform the timeliness and accuracy of the rental desk team’s data and status updates in the Insync/MAR platform and any other agreed data management tools.
• Scheduling operations supervisors on site “familiarizations” & “offhire inspections”. Monitoring the delivery of machines and assigning tasks to the operations supervisors.
• Understands and perform communication pathways (phone email verbal system) for internal and external machine rental related requests following the correct processes with a view to elimination of waste and duplications (defects).
• Preparing hire agreements and emailing to the customer.
• Following up hire agreements LPO’s prior to delivery of machines.
• Ensures rental agreements delivery notes/collection notes LPO’s that is required to enable a machine on/off hire are accurately completed filed and updated in the system.
• Collecting “predelivery” photographs of the machines & having them filed in the system.
• Preparing the delivery notes and providing them to the transporter.
• Preparing a job file against each sales order & filing the documents including delivery note acknowledgements.
• Forwarding the information and updating the customer inquiry log.
• Checking customer emails liaising with commercial and technical staff closely for coordination of each specific job
• Scheduling of IPAF and or Familiarization request from Clients or Account Managers as when required. Filing of duly filled familiarization certificates upon the completion of the operator familiarization.
• Occasionally will provide additional reporting to operations manager related to rental desk function as required.

Requirements
Degree or diploma in engineering/ or management
Minimum 23 years of experience in order processing hire desk customer service operations transport coordination
Enthusiastic and Selfmotivated
Team player with excellent communication and people management skills.
Negotiations skills