Guest Relations Manager
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Job Description
Respond to any questions needs and desires of guests and follow up with guests to ensure their requests have been met to their satisfaction
Respond to guests needs and anticipate their unstated ones
Expect and react promptly to guests requirements and inquires
Actively listen and resolve guests complaints
Oversee and coordinate all arrivals and departures of special guests (VIPs)
Coordinate and manage communication between guests and staff
Promote all amenities conveniences and programs offered
Qualifications :
Proven working experience as GRA
Working experience in hospitality
Proficiency in English
Fluency in German Language
Excellent problem resolution skills along with outstanding communication and active listening skills
Ability to work flexible hours
Highly responsible and reliable with a professional presentation
BS degree in hospitality management is desirable business administration or related field
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
