Collections Specialist

Roles and responsibilities

•Responsible for proactively managing customer relations to ensure smooth collection of outstanding debts owed to the company and decrease number of Defaults.

•Provide support in the legal processes to efficiently manage case escalations and negotiations in line with relevant internal Aldar policies.

Roles and Responsibilities:

•Develop and maintain a tracking system of incoming and late payments.

•Monitor late payments and initiate late payment notices to relevant parties.

•Inform customers of their payment status and timelines for repayment

•Update and review all customer cases and accounts to keep records of payments up-to-date

•Actively participate in customer case resolution across all stages from milestone collection to handover of property by understanding customer needs.

•Negotiate repayment and financial plans as needed.

•Be persistent in calling and contacting customer for settlements.

•Address questions, complaints, or suggestions

•Follow up on legal payment notices; represent company when legal action is needed whilst observing internal polices.

•Monitor and resolve financial discrepancies when needed.

•Translate large amounts of numbers and financial information, negotiate tactfully, and persistently contact people of interest to collect the value owed or negotiated based on internal approvals.

•Suggest and submit best solution in line with approved Customer Care Committee Matrix

•Comply with internal targets and support departmental objective to achieve KPI’s in targeted timelines

Key Result Areas:

•Customer Satisfaction Index (via Survey).

•Smooth CRM Operations at all times.

•Compliance with all Policies, Systems, Processes and Procedures.

•Effectiveness in resolving customer complaints.

Working Conditions:

Regular working hours, office based.

Desired candidate profile

RELATED YEAR OF EXPERIENCE

Min of: 4+ years of experience in customer service, sales and collection in a construction /real estate/Banking industry.

YOE IN MANAGERIAL POSITION

Min of: N/A

SECTOR EXPERIENCE

•Real estate sector /Banking

TECHNICAL AND INTERPERSONAL SKILLS

§Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel); working knowledge of databases, or financial software a plus

§Able to multitask, prioritize, and manage time efficiently

§Self-motivated and self-directed; able to work without supervision

§Excellent verbal and written communication skills

§Able to create trust and build relationships

§Able to analyze problems and strategize for better solutions

§Analytical approach with good numerical skill and understanding of statistical analysis.

§Logical thinking & problem solving

QUALIFICATION

•Bachelor’s degree in Finance or related field.