Guest Relation Assistant Manager
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
- Manage and supervise all guest services tasks of his/her staff to ensure optimal guest satisfaction
- Manage guest services staffing and supervision including scheduling training performance management coaching and discipline as needed promotional recommendations etc.
- Handle guest complaints and refer them as necessary follow up on corrective action
- Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known
- Maintain good relationship with service providers.
- Assist guests with all inquiries both hotel and nonhotel related.
- Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests restaurants theatres shopping cinemas sporting and recreational facilities banks consulates transport systems and special events.
- Keeping track of inventory and ordering of supplies related to guest services.
- Manage incoming guest mail messages facsimiles and special deliveries.
- Participate in management team meetings and training sessions as necessary.
- Maintain order and security of guest keys and other selected keys kept in Front Office; ensuring key issue policy is followed.
- Conducts all of the above in accordance with the hotels policy.
Qualifications :
- 24 years of Experience in the similar area.
- Fluent in English (A foreign language will be an advantage)
- Bachelors Degree
- Profile with Master in one of the recognized hospitality schools is a plus.
- Ability to focus attention on guest needs remaining calm and courteous at all times.
- Selfmotivation and desire for selfdevelopment.
- Highly responsible & reliable.
- Excellent communication skills both written and verbal required.
- Strong interpersonal and problemsolving abilities.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Key Skills
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