Front Office Manager

• Assist in checking guests in and out of the hotel ensuring smooth and efficient processing.
• Provide exceptional customer service by answering guest inquiries responding to requests and resolving any complaints or issues.
• Help manage guest checkin/checkout procedures ensuring all necessary documentation is completed accurately.
• Provide information about hotel services facilities and local attractions to guests.
• Assist in handling room reservations ensuring all bookings are processed in the hotels reservation system.
• Help with managing availability and overbooking situations maintaining accurate room inventory.
• Support the preparation of reports related to reservations occupancy levels and guest preferences.
• Answer and direct incoming phone calls handling guest inquiries and messages promptly.
• Communicate guest requests and needs to other departments such as housekeeping or maintenance to ensure service excellence.
• Assist with the management of incoming emails and any other forms of communication.
• Assist in processing guest bills and handling payments (cash credit etc.).
• Help maintain an accurate record of guest transactions in the hotels property management system (PMS).
• Process and explain charges and services to guests during checkout ensuring transparency and guest satisfaction.
• Maintain accurate guest records in the PMS ensuring data integrity and privacy.
• Assist with administrative duties such as filing documentation and preparation of checkin/out forms and guest registration cards.
• Help with organizing and updating guest files and guest preferences for future reference.
• Assist with guest room assignments ensuring proper room allocation based on guest preferences and availability.
• Observe and assist with the coordination of guest requests such as transportation wakeup calls and additional services.
• Provide support during peak hours including busy checkin/checkout times and guest service demands.
• Work closely with the front office team including concierge bell staff and housekeeping to ensure a seamless guest experience.
• Participate in team briefings and contribute to discussions about guest feedback operational improvements and best practices.
• Support the front desk staff during hightraffic times ensuring a friendly and professional atmosphere.

Qualifications :

• Currently enrolled in or recently graduated from a Hospitality Management Tourism Business or related field.
• Prior experience in a customer service or hospitality role is an advantage but not mandatory.
• Strong verbal and written communication skills.
• Excellent interpersonal skills and a positive attitude.
• Ability to multitask and stay organized in a busy environment.
• Attention to detail and a passion for providing excellent customer service.
• Professional demeanor and appearance.
• Basic knowledge of hotel front office systems or property management software is a plus (training will be provided).

Remote Work :

No

Employment Type :

Fulltime